Client Contact Center Specialist

1 month ago


Lake Charles, United States b1BANK Full time

**SUMMARY**

**SPECIFIC JOB FUNCTIONS**:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identifies and escalates priority issues
- Routes calls to appropriate resources
- Performs follow up client calls where necessary
- Documents all call information according to standard operating procedures
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Navigating multiple computer systems while interacting with the clients
- Has a good understanding of online banking policies and procedures, debit card policies and procedures, as well as documentation required by government regulations
- Understands and maintains compliance with Bank policies and procedures and applicable laws and regulations, including BSA, AML, and Reg E., and Reg CC
- Performs other duties as delegated by Manager

**JOB REQUIREMENTS**:

- High school diploma or equivalent
- Associate or Business degree preferred or equivalent experience
- Two to five years of job-related experience
- Clear, distinct oral and written communication skills
- Ability to work in a fast-paced environment and multi-task
- Must be detail oriented
- Dynamic interpersonal and judgment skills
- Professional demeanor and dependable work ethic
- Excellent data entry and computer navigation skills
- Proficient in Microsoft Office
- Able to work a variable schedule, including evenings and weekends, based on call center needs

Equal Opportunity Employer/Veterans/Disabled


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