Customer Service and Onboarding Rep

2 months ago


Oak Brook, United States RedSail Technologies Full time

Here at BestRx Pharmacy Software, a RedSail Technologies LLC company, we are all about empowering independent pharmacies to succeed in the competitive pharmacy marketplace. Since 1985, we have been industry innovators with our solutions-based approach and powerful suite of intuitive pharmacy software.

**What You’ll Do**:

- Respond to incoming customer calls promptly and professionally.
- Coordinate and manage customer installations and appointments effectively.
- Act as the primary liaison for assigned pharmacies, ensuring clear communication, and addressing any concerns throughout the implementation process.
- Conduct remote installations of pharmacy software and configure associated hardware as necessary.
- Proactively reach out to existing customers to inform them about software updates and enhancements.
- Thoroughly document call information and project details for future reference.
- Collaborate with other departments to resolve inquiries and escalate issues as required.
- Offer virtual troubleshooting assistance to customers when needed.

**What We’re Looking For**:

- High school diploma or GED equivalent.
- At least 1 year of experience in customer service or a call center environment.
- Proficiency with the Windows operating system.
- Basic knowledge of printer troubleshooting.
- Comfortable with technology and a quick learner.
- Excellent written and verbal communication abilities.
- Strong multitasking, critical thinking, and problem-solving skills.
- Ability to work effectively both in a team and independently.
- Dependable and eager to learn new skills.

**Benefits of Joining the BestRx Team**:
BestRx offers its team members many benefits and advancement opportunities, including:

- **A Hybrid-Schedule** (after the first 90 days of employment)
- **Friendly **Work Environment
- Major Holidays &** Paid-Time Off**:

- **Health, Dental, and Vision Benefits **(Benefits start on the first day of employment.)
- **Life Insurance**:

- 401(K)** Retirement Contribution **(Eligibility starts first day of employment)
- Incentive Opportunities
- **Growth** Opportunities


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