Bigcommerce / Ecommerce Specialist

**Benefits**:

- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance

**Job Location**:
**21540 Prairie St Ste F, Chatsworth, CA 91311**

**Job Summary**:
**Responsibilities**:

- **Ecommerce Strategy Development**: Develop and implement strategies to drive online sales growth, increase conversion rates, and enhance the overall ecommerce experience for customers.
- **Platform Management**: Manage day-to-day operations of the ecommerce platform, including product listings, pricing, inventory management, and order processing.
- **User Experience Optimization**: Analyze user behavior and website performance metrics to identify opportunities for improving the user experience and increasing engagement.
- **Content Management**: Oversee the creation and optimization of product content, including product descriptions, images, and videos, to improve discoverability and enhance the online shopping experience.
- **Analytics and Reporting**: Monitor ecommerce KPIs, analyze sales data, and generate reports to track performance and identify areas for improvement. Utilize data-driven insights to make informed decisions and optimize strategies.
- **Customer Service**: Collaborate with customer service teams to ensure timely resolution of customer inquiries, issues, and complaints related to the ecommerce platform.
- **Stay Updated**: Keep abreast of industry trends, emerging technologies, and best practices in ecommerce, digital marketing, and online retail to maintain a competitive edge.

**Qualifications**:

- Bachelor's degree in Marketing, Business Administration, or related field.
- Proven experience managing e-commerce websites, preferably on the Bigcommerce platform.
- Strong understanding of e-commerce principles, including website optimization, conversion rate optimization, and SEO.
- Proficiency in utilizing Bigcommerce tools and features, such as product management, inventory control, and reporting.
- Excellent analytical skills with the ability to interpret data and make data-driven decisions.
- Strong communication skills with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with a passion for delivering exceptional customer experiences.
- Experience with HTML, CSS, and JavaScript is a plus.

**Benefits/Perks**
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Employee discount
- Paid time off