Resort Guest Services Manager

4 days ago

Wisconsin Dells, United States Kalahari Resorts & Conventions Full time

**Kalahari Resorts & Conventions** delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

Salary: $56,000-$61,000 per year.

We have varied background requirements for this position.
- You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- Previous use of a PMS.
- Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager, or a large property (over 500 rooms) supervisor.
- Significant guest resolution, guest conflict and positive service recovery experience.
- An attention to detail, organized, forward-thinking, and motivated individual.
- Experience with scheduling 10 or more associates.
- Proven experience in teaching others.
- Bi-lingual would be wonderful, but not required.
- Someone with a fun and engaging personality

This person needs availability in the evenings, weekends and on holidays. If your background is what we are seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

**Company Mission**

We promise to deliver products and services beyond expectations.

**Recruiting Vision**

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

**A Sampling of Our Benefits**

Our team enjoys a comprehensive and attractive benefits plan:

- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay Discounts and resort benefits
-

**Kalahari Resorts & Conventions** frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes _Forbes_ America's Best Midsize Employers_, Condé Nast Traveler_'s #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in _Smart Meeting_'s Smart Stars Awards, _Parents' Magazine_ Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

**Kalahari Resorts & Conventions is an equal opportunity employer.

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