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Customer Service Associate
4 weeks ago
We currently have both full-time and part-time opportunities for a **Sales Support Coordinator** in our Randolph Support Services Department. Flexible hours. No nights or weekends. Benefits available to full-time employees.
**Qualifications**
- Strong verbal and written communication skills and understand the value of good verbal communication skills
- Understanding of inventory management and the flow of orders/items in and out of a warehouse
- Strong organizational/time management skills
- Detail oriented
- Flexibility with others within a department
- Ability to handle multiple tasks simultaneously in an office environment
**Skills**
- Ability to understand customers’ needs and advocate for them when necessary
- Able execute Problem-solving in a fast-paced environment to resolve customer problems
- Confident at troubleshooting and investigate if you don’t have enough information to answer customer questions or resolve
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
- Excellent verbal and written communication skills
- Detail oriented with the ability to multitask, manage time, and communicate effectively
- Ability to present a professional response to the customer using both telephone and computer correspondence
- Understanding of Accounts Receivable and Accounts Payables process
**Key responsibilities**
- Handle customer complaints relating to invoices, shipping issues, warranties, quality, etc.; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Document all communication with customers regarding changes or additions to orders and credits
- Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests
- Use internal JD Edwards software system for all processing
- Other tasks as required
**Job Type**: Part-time
Pay: $18.00 - $23.00 per hour
Expected hours: 10 - 30 per week
Schedule:
- Morning shift
- No nights
- No weekends
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer service: 2 years (required)
Ability to Relocate:
- Randolph, MA 02368: Relocate before starting work (required)
Work Location: In person
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