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Crew Chief

3 months ago

Austin, United States Team Car Care dba Jiffy Lube Full time

Overview:
Embark on a rewarding career journey with us today as a Crew Chief

Pay starts at $16.00 per hour and offers incentive bonus pay for performance.

Enjoy fantastic working hours - from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well.

Joining our team also means instant compensation Through our collaboration with DailyPay, employees have the freedom to access their earnings whenever they need them. This, complemented by an extensive benefits package, including employee discount program every 6 months, medical coverage, 401(K) retirement plans, program for training certifications, paid vacation days, and swag awards.

As a Crew Chief, you're an important part of our management team, focused on giving top-notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs get training for different jobs and can move up in our company. Join us as a Crew Chief for leadership experience and chances to grow your skills and career. If you want more than just a job, grab this opportunity now and start your career journey with Team Car Care

Team Car Care (TCC) oversees a network of over 500 Jiffy Lube auto service centers across North America. We foster a vibrant and dynamic workplace environment that focuses on providing outstanding quality customer service through ethical selling and product knowledge. This, complemented by an extensive benefits package, including employee discount program every 6 months, medical coverage, 401(K) retirement plans, program for training certifications, and paid vacation days. At Team Car Care, we won't just provide you a uniform, we're dedicated to nurturing your growth and potential by providing top-notch training programs for both technician and management roles. Furthermore, we offer accelerated career progression opportunities for dedicated team players who consistently deliver outstanding results.

**Description**
The Crew Chief (CC) is a management position within the service center. Specifically, they are 3rd in command. They are responsible for driving positive sales consistently while creating a fantastic guest experience daily. It is an excellent opportunity to be a critical team player in the store's overall success. Working closely with the General Manager (GM), the Crew Chief (CC) is responsible for coaching the teammates, ensuring the process is executed through the IOS process, and driving store sales growth through traffic and core sales mix while achieving operational efficiency. In addition, you would have been trained and certified to perform all lubrication services, core ancillaries, customer service (CSAT), and advanced management through our internal training program.

**Responsibilities will include but will not be limited to**
- Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
- Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
- Ensure our quality control measures and processes are followed consistently
- Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
- Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
- Provide clear and detailed direction to the team consistently
- Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
- Provide guidance and mentoring to the automotive technicians and CSA's
- Perform opening and closing duties when the General Manager (GM) is off
- Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
- Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
- Manages inventory and product order that meets the business need
- Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
- Assist guests with their questions and needs. In-person, electronically, or via the telephone

**Qualifications**
- One to three years of retail management experience; Professional automotive experience is not required.
- Must have exceptional oral and written communication skills
- Is a proven leader that possesses the ability to