Van Driver

2 weeks ago

Hyannis, United States West Marine Full time

THIS IS A TEMP SEASONAL POSITION

**Job Summary**:
Van Drivers coordinate order selection, order packing and shipment, providing the store team with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards. Van Driver will deliver marine equipment and accessories to our wholesale customers on a multi-stop, time sensitive route. You will be operating a light duty vehicle, delivering product, and insuring great Customer service.

We are Boaters serving Boaters with a mission of Boaters Serving Boaters Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

**Duties/Responsibilities**:

- Deliver excellent customer experience with every interaction
- Execute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillment
- Use proper methods for pulling and moving product to shipping processing location
- Process customer returns with in SLAs
- Identify and escalate any bottlenecks impeding fulfillment to the Manager
- Drive responsibly to represent the company and brand
- Load vehicle to support routing sequence
- Utilize routing apps and schedule to deliver product in an efficient and timely manner
- Provide quality delivery practices for location and condition of product to customer
- Interact with customers during deliveries and inform them of upcoming events
- Ask if there is anything else they need
- Make other product deliveries as needed by store
- Keep vehicles neat, clean, and organized
- Vehicles should be clean and operating safely report any issues, damage or malfunctions to your Manager
- Keep vehicles properly fueled and stored
- Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
- Perform other job-related duties as assigned

**Required Skills/Abilities**:

- Excellent verbal communication skills
- Excellent active listening skills
- Excellent sales and customer service skills
- Extensive knowledge of the merchandise sold
- Ability to anticipate customers needs
- Ability to recommend merchandise to customers
- Ability to operate or to quickly learn the store's point-of-sale system
- Must maintain a valid drivers license and satisfactory driving record

**Education and Experience**:

- High school diploma or equivalent preferred
- Previous boating and/or retail experience preferred

**Physical Requirements**:

- Prolonged periods of standing and walking throughout the retail space
- Prolonged periods of sitting while driving
- Must be able to lift up to 50 pounds to shoulder height unassisted.

Brand: West Marine

Address: 276 Falmouth Road Hyannis, MA - 02601

Property Description: 609 - WMP Hub in STR 1269

Property Number: 00609

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