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Workplace Experience Manager: Manhattan, Ny

4 months ago

Manhattan, United States CBRE Full time

**Workplace Experience Manager: Manhattan, NY**

**Job ID**
- 165903**Posted**
- 20-May-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Administrative, Marketing, Workplace Strategy

**Location(s)**

Manhattan - New York - United States of America
- Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

**About the role**:

- As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.The Manager will be responsible for providing world-class customer service to the clients and visitors of a designated building.
- **What You’ll Do**:

- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
- Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
- Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
- Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
- Ensure support provided by the team is efficient and consistent.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
- Provide an events management service that includes the coordination of a range of events, ensuring the target audience is engaged and the message of the event is communicated properly.
- Research and prepare site proposals based upon meeting requirements, as well as coordinate with Landlord and required facilities related third parties to support events.
- Participate in event follow-up, including preparation and distribution of post-event surveys, tracking of expenses for final budgets, and appropriate archiving of event and meeting-related materials.
- Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
- Train and coach, the Associate, Corporate Events and Freelance staff to ensure that all internal and external programs and related materials present the brand consistently and follow the Client’s graphic standards, as well as serve as a consultant and mentor to administrative assistants who have event planning responsibility.

**What You’ll Need**:
**Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.**
- Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset.

**Why CBRE?**

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectiv