Experience Specialist

Overview:
**UnityPoint Health**

**Experience Specialist/Receptionist**

**Geneseo, IL**

**Family Medicine**

**Monday-Friday 7:15am-4:30pm (40 hours per week)**

**Full-time + benefits**

**As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.**

**Responsibilities**:

- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
- Photo-copy & scan insurance cards and driver’s licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Open and / or closes the clinic following specific guidelines of the individual clinic.
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
- Perform functions other than described due to extenuating circumstances.
- Other duties as assigned.

Qualifications:
**Education**:

- High School Degree or Vocational School Graduate

**Experience**:

- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Strong personable skills to interact with physicians, health care team members, patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology/background a plus

**Why UnityPoint Health?**
- ** Commitment to our Team - **For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- ** Culture - **At UnityPoint Health, **you** matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- ** Benefits -** Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- ** Diversity, **Equity** and Inclusion Commitment** - We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- ** Development** - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- ** Community Involvement **- Be an essential part of our core purpose—to improve the health of the people and communities we serve.