Treatment Coordinator
2 months ago
Description:
Treatment Coordinator
Reports to: Practice Managers
Duties include:
- Deliver a distinctive patient experience with every patient both in person and over the phone
- Answer calls, and schedule new and existing patients for dental treatment
- Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
- Maintain a clean and welcoming patient waiting area
- Collect patient payments and post them to their patient ledger
- Update necessary documents into patient chart
- Outbound calls to patients for confirming upcoming appointments
- Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office
- Gives accurate and correct pricing based on treatment plan recommendations.
- Helps to fill the schedule when needed by communicating
- Ensures accurate charting and insurance information has been entered in correctly
- Answers any questions patient might have regarding treatment
- Attend all staff meetings, front office meetings, and daily huddles.
- Representing the practice in a positive way inside and outside of the office.
**Requirements**:
- At least 1 year of treatment coordinating experience is required
- be self-motivated, organized, and have a positive attitude
- possess great understanding of dental terminology
- have excellent communication and written skills
- have excellent public relations skills
- work well with patients and team
- be experienced in delivering high-level customer service
- Committed to the position arriving on time daily and staying late as needed.
- Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook
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