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Sitech Field Technician

3 months ago

Milwaukee, United States Fabick Cat Full time

**Company Overview**:
**Why Work For Us**

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

**Job Summary**

The Field Support Technician reports directly to the SITECH Service Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on machine systems and technical customer training. The Field Support Technician is responsible for the professional installation and commissioning of Trimble 2D and 3D machine control systems and telematics on all machine types. The Field Support Technician is responsible for delivering quality technical assistance in a timely manner. Customer satisfaction is the key component of the Field Support Technician's success.

**Responsibilities**:

- Primary resource in providing on machine installation, repair, and maintenance on construction. Heavy Civil Construction technology at the customer's site or shop setting.
- Provides on-site troubleshooting as requested by the sales and technical support organizations
- Ensures that installation and other work necessary is completed on time.
- Documents and reports field activities as well as being pro-active in creating process improvements
- Ensures the operational quality of the system by documenting post-installation tests
- Drives revenue based upon performance of services for construction machine customers

**Requirements**:
**Qualifications**:
**Education**:

- Two year college or vocational degree in hydraulic or mechanical engineering or equivalent.

**Experience**:

- Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
- Familiarity with construction site operations using heavy equipment machine controlled systems is
- desired.
- Experience in Arc welding is necessary
- Operation of heavy construction equipment a plus

**Knowledge, Skills and Abilities**:

- Strong mechanical aptitude and understanding of machine control products
- Familiarity with heavy equipment and hydraulic systems required
- Able to follow both routine and advanced procedures and to think analytically.
- Ability to plan and organize work with mínimal supervision
- Demonstrates sound business judgment and decision making skills.
- Excellent verbal, written and problem solving skills
- Experience working in a team environment

**Physical Requirements**:
In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 75 pounds. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions. The following may be expected to be encountered: long periods of standing, periodic exposure to seasonal heat and cold, working with oils and greases, noise, shift work as needed - 1st and 2nd, working outside, stooping, bending, squatting, or working in a prone position.

**Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.