Drop Technician

**Job Title**:Drop Technician
- **Classification**: Full-Time, Non-Exempt, At-Will**Reports to**: Operations Manager**Department**: Customer Support**Location**: In-Field: Tehachapi, CA.**Location Status**: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.-
**About Us**:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

**Summary**:

- The Drop Technician focuses on the installation, maintenance, and repair of the last-mile connectivity infrastructure, often referred to as the "drop." You will play a crucial role in ensuring that telecom services, including internet, phone, and television, are delivered effectively to residential and business customers. Drop Technicians are responsible for installing and terminating fiber optic, connecting them to customer premises, and ensuring proper signal quality. You will troubleshoot connectivity issues, diagnose, and rectify problems promptly, and maintain accurate records of their work. With a keen eye for detail and a commitment to customer satisfaction, Drop Technicians contribute to reliable and high-quality telecom services, ultimately enhancing connectivity experiences for end-users.This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.**Qualifications and Experience**:

- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- Must have a valid CA driver’s license for 3 or more years and clean DMV record
- 1-3 years’ experience with outside plant/fiber optics
- Solid understanding of utility markings
- Solid understanding and ability to read fiber network design maps, splice plans, and MOPs
- Proven knowledge of distribution operations, construction, and maintenance
- Fiber optic splicing/termination experience a plus

**Skills**:

- Functional use of common office equipment, computers, and office software
- Strong time management skills, with the ability to manage priorities and workflow
- Commitment to accuracy and high standards for quality of work
- Ability to work with all levels of team members and management
- Excellent problem resolution and customer service skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Excellent verbal and written communication skills
- Ability to work on complex projects with general direction and mínimal guidance
- Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
- Good judgement with the ability to make timely and sound decisions
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Ability to effectively present information and respond to questions
- Ability to distinguish colors and audible tones

**Essential Duties and Responsibilities**:
Fiber Optic Cable Installation and Maintenance:
- Performs placement of aerial and underground fiber optic cable on customer premises
- Performs installations and replacements of aerial and underground fiber drop cable
- Performs termination of fiber drop cable
- Performs installation of exterior DMARC Clam Shell
- Performs installations and repairs of underground conduit

Safety and Equipment Operation:
- Safely utilizes hand tools and equipment including wrenches, drills, ladders, lanyards, saws, lashers, climbing hooks, and more in a safe manner
- Operates mechanized equipment such as bucket trucks, excavators, and trenchers safely and effectively
- Executes assigned tasks safely and effectively, demonstrating proficiency in all weather conditions, within drop buckets, at elevated heights, and within confined spaces