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Retail Sales Leader

4 months ago

Boston, United States Bonobos Full time

Overview:
**About Bonobos**

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before.

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.

**About Express, Inc.**

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

Guideshop Name: Back Bay Responsibilities and Qualifications:
**Bonobos is seeking a Lead Guide, **otherwise known as a Retail Sales Leader**, in our **Guideshop**.**

A Lead Guide is our version of a retail sales leader who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don't think traditional retail; what we're building you haven't seen before.

**Key Responsibilities**
- Deliver an exceptional customer experience and maximize personal sales results
- Coach Guides during scheduled shifts to provide an exceptional customer experience
- Execute closing and opening Guideshop duties as assigned
- Act as the leader and take on management responsibilities when the Guideshop Manager is not available
- Support expense budget, payroll control and procedural compliance for Guideshop

**Required Experience & Qualifications**
- Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
- Consistently achieve personal and overall store sales goals
- Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
- Knowledge of men’s fashion, fabrics, styles and fit

**Preferred Qualifications (Skills and Abilities)**
- Know or want to learn as much as possible about men’s fashion, fabrics, styles, and fit
- Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
- Are enthusiastic about coaching and mentoring a team and inspired to lead by example
- Create and ensure a cohesive work environment that inspires engagement
- Self-motivated and confident in your ability to network and generate leads
- Strong time management, organizational skills and skilled at written and verbal communication

**Benefits and Compensation**

Express, Inc. offers a range of benefits to help protect full-time associates health and long-term financial security including:

- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide.

Full-time and part-time associates may be eligible to participate in the Bonobos Guideshop Incentive Plan.

Closing:
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**Notification to Agencies**: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third