Discharge Planner/case Manager

3 weeks ago

Anaheim, United States Anaheim Community Hospital Full time

**DESCRIPTION OF POSITION**:
The Discharge Planner functions under the direct supervision of the Director of Clinical Services and assumes responsibility for the overall discharge planning needs and placement of the patient. This includes resident needs, aftercare needs, advocacy needs, and entitlement needs.

**KEY RESPONSIBILITIES**:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable individuals with disabilities to perform the essential functions.
- Review all new admissions and meet with patients admitted from the previous day and complete discharge planning assessment to determine all discharge planning needs as indicated by treatment team.
- Review case management needs of patient throughout treatment experience and determine placement outcomes.
- Attend treatment plan meetings and maintain documentation and intervention for treatment planning.
- Communicate all discharge planning issues with all members of the treatment team.
- Develop and utilize a discharge resource book identifying community resources, such as Section 8 and other financial resources available in the community for patients.
- Document all patient contacts in the medical records.
- Assist patient with phone calls, appointments, and aftercare needs.
- Educate patients on the need for aftercare placement.
- Maintain the discharge calendar to assure proper discharge plans are arranged prior to the patient leaving the facility.
- Coordinate pending discharge plans.

**Minimum Requirements**:
**Education and Licensing**:

- Associate’s Degree in Social Work or other Human Services field required, may substitute on a one-for-one basis associate degree with 3 years of experience in medical care related industry based on administrative review/approval. A Master’s Degree in Social Work or Human Services field preferred.
- CPR within thirty (30) days of employment and maintain current.
- MAB within sixty (60) days of employment and maintain current.

**Knowledge and Experience**:

- A minimum of two (2) years direct clinical experience in a psychiatric or mental health setting, with direct experience in patient assessment, family motivation, and communication with external review organizations. Experience in coordinating care with programs and outside referrals.

**Skills and Abilities**:

- Knowledge of patient assessment, family motivation and treatment planning techniques.
- Knowledge of utilization of crisis intervention skills.
- Knowledge of patient rights, advanced directives, adult and child abuse laws, and involuntary procedures.
- Knowledge of complex patient care planning.
- Excellent leadership and negotiation skills.
- Excellent organizational and interpersonal communication skills.
- Skill in interacting with multiple individuals with diversified roles and perspectives.
- Knowledge of external review organizations (i.e. Managed Care, Medicare).
- Skill in organizing and prioritizing workloads to meet deadlines.
- Effective oral and written communication skills.
- Excellent customer relations skills.
- Ability to use good judgement to maintain confidentiality of information
- Ability to communicate effectively with patients and co-workers.
- Ability to prioritize heavy workloads.
- Ability to adhere to safety policies and procedures.
- Ability to tolerate ambiguity, uncertainty and change.
- Skill in telephone etiquette and paging procedures.
- Ability to work as a team player.
- Ability to demonstrate tact, resourcefulness, patience and dedication.
- Ability to accept direction and adhere to policies and procedures.
- Ability to recognize the importance of adapting to the various patient age groups (child, adolescent, adult and geriatric).
- Ability to work in a fast-paced environment.
- Ability to meet corporate deadlines.
- Ability to react calmly and effectively in emergency situations.

**Physical Requirements**:
While performing the duties of this job, this position is frequently required to do the following:

- Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
- Vision: see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Sit or stand for minimum periods of one

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