**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Responsible for the service desk ticketing system.

Works on scheduled service requests and planned changed to device configurations for routine maintenance, hardware replacements, and non-urgent requests.

Provide, deploy, and maintain networked workstations for end users within the outlined workstation lifecycle process.

Performs maintenance on servers to keep up to date and avoid vulnerable configurations. Work with SANs and NASs in our virtualized server environment.

Works with network management tools for monitoring and basic troubleshooting network-related issues.

Operates a backup system for servers and workstations. Performs restoration of files and systems as needed.

Assists with research and procurement of technology - hardware, software, and services.

**Education and Experience**

Associate degree from an accredited two-year college or technical school or an equivalent combination of education and experience.

Demonstrated ability to exemplify our organizational values of safety, customer service, leadership, engaged, trusted and continuous improvement.