Customer Service Representative
2 weeks ago
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
**RESPONSIBILITIES**:
- Answer all incoming concerns/needs from all customers.
- Key pick-up request and handle transportation/routing on delivery questions.
- Process will-call orders.
- Provide customers with invoice copies.
- Process credits.
- Maintaining Call list.
- Monitor orders before the cut-off.
- Communicate regularly with the AE (account executives) and customers.
- Manage the same-day deliveries for OPCO (operating company).
- Perform other duties as directed by Supervisor.
**QUALIFICATIONS**:
**Education**:
- High school diploma or equivalent.
**Experience**:
- 1 year prior outside food service sales coordination or customer support experience.
- Preferred: Previous call center experience.
**Professional Skills**:
- Strong telephone communication skills.
- Able to work in a fast-paced environment.
- Ability to sit and work at a PC for extended periods.
- Proficient in MS Office.
**About Sysco**:
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