Microsoft Help Desk Support Analyst
3 weeks ago
**Help Desk Support Service Specialist**
Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.
- Identify areas of improvement for Help Desk operations for all tenants/team members
- Serve as a Tier 1 and 2 Agent
- Escalate Help Desk concerns to Senior MS Engineers
- Regularly publish and update articles to the project team’s and Knowledge management.
- Train end users on the use of the system, training development and delivery
- Serve as Help Desk SME; Exposed to various deliverables, processes, and expectations for effective client deliveries.
- _Basic Qualifications_
- Secret Clearance required
- Must be U.S. Citizen
- Strong verbal and written skills
- 1-2 Years Support of a Software Application, preferably Microsoft-based
- 1-2 Years of Help Desk and Troubleshooting and Application Support
Pay: $55,000.00 - $85,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)
Security clearance:
- Secret (required)
Ability to Relocate:
- Arlington, VA: Relocate before starting work (required)
Work Location: In person
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