Front of House Team Member

7 days ago

Millsboro, United States Chick-fil-A | Millsboro Full time

The Team Member seeks to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect - all day, every day.

Full time / Open Availability wages is $16.50.

**1. Front Counter**

a. Exhibit Core 4 with each guest, as well as the rest of the team

b. Take guest’s orders within 60 seconds of entering the line.

c. Fulfill guest’s orders by preparing drinks, sauces, etc. and directing guests to either have a seat (with their table marker) or wait at the pickup sign

d. Encourage guests to convert their order into a meal to complete/enhance the guest’s visit.

e. Complete table touch-ins in the dining room every 15 minutes.

**2. Drive-thru**

a. When not doing F2F (Face-to-Face outside) answer after the first beep and speak with a smile when on headset.

b. Serve guests within 30 seconds or less at the window.

c. Willingness to serve guests face-to-face in the drive-thru.

d. Listen carefully to accurately record their order to ensure order accuracy. This includes all condiments, special requests.

**3. Dining Room**

a. Keep restaurant clean at all times, including floors.

b. Ensure tables are sanitized after each customer turnover.

c. Refresh beverages for guests at their tables to ensure the guests do not need to walk to the counter for a refill.

d. When walking through the Dining Room for any reason look for any debris/etc. that you can clean up on your way to/from.

**4. Back of House**

a. Use any and all LEAN systems.

b. Keep all stations clean at all times.

c. Keep floor clean and free of oil/water at all times.

d. Always work in a food safe manner.

e. Always follow the recipe.

f. Keep all things stored off the floor (minimum 6 inches per Health Dept.)

**All Team Members Expectations**:
**1. Food Safety**

a. First and Foremost practice good personal hygiene. This includes washing your hands appropriately anytime you switch tasks, visit restroom (in the restroom AND when you return for guest’s perception), etc.

**2. Cleanliness**

a. Keep in/around your area that you are working in clean at all times. Look for opportunities to detail clean as needed.

**3. Organization (FIFO-first in, first out rotation)**

a. Put things back in their proper place. All products must be a minimum of 6” off the floor regardless if in a box, etc.

**4. Hospitality/Second Mile Service (2MS)**

a. Always look for opportunities to lead with your heart and serve guests that ensures them we care for them personally. This includes, but not limited to: opening doors, carry trays, carrying large orders to their cars,

**5. Quality**

a. Using all LEAN systems (FOH/HOH; this includes proper rotation FIFO; First In, First Out).

b. Using timers at all times

c. Attentive & Courteous

d. Taste

e. Cleanliness

f. Speed

g. Accuracy

We're looking for our next great Front of House Team Members

As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.

At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere

**A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Flexible Hours** - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- ** Free Tuition - **Students working full-time receive 100% Tuition Coverage through Point University Online.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work Directly With A Chick-fil-A Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her em

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