Reservation Agent

Overview:
We are seeking a detail-oriented and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations, providing excellent customer service, and ensuring smooth operations.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with booking reservations
- Provide accurate information regarding availability, pricing, and policies
- Process reservations and payments accurately and efficiently
- Maintain customer records and update reservation systems as needed
- Handle customer complaints or issues with patience and professionalism
- Collaborate with other departments to ensure seamless coordination for incoming and in house guests
- Assist with inventory control and management of available bookings
- Utilize Microsoft Excel, Word, Streamline, AirBnb, VRBO, and company website to track and analyze reservation data
- Conduct outside sales activities to promote our services to potential customers
- Ability to create and confirm bookings within AirBnb, VRBO, and direct bookings
- Ability to have verbally reach out to guests regarding upcoming stays or in house concerns
- Knowledge of properties

**Experience**:

- Previous experience in a customer service or administrative role is preferred
- Proficiency in Microsoft Word and Excel is required
- Streamline and AirBnb experience is preferred
- Ability to use a Mac computer
- Strong negotiation skills to secure the best deals for customers
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively in a fast-paced environment

If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.

Please note that all positions at our company are paid, including internships.

Pay: $25.00 - $32.00 per hour

**Benefits**:

- Paid time off

Compensation package:

- Hourly pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift

**Experience**:

- Customer Service: 2 years (required)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Costa Mesa, CA 92627 (required)

Ability to Relocate:

- Costa Mesa, CA 92627: Relocate before starting work (required)

Work Location: In person