Service Lane Manager

3 weeks ago

Rockville, United States Ourisman VW of Rockville Full time

**Summary**

Runs an efficient and profitable service department through productive staffing, customer experience, customer retention, achievement of objectives, and promotes proper maintenance and repair sales.

**Essential Duties**
- Ensures that customers are satisfied with their advisor and overall experience.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Assists advisors with TO sales opportunities when needed.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Assist SD in interviewing, recruiting, training, counseling, and monitoring the performance of all service department staff.
- Maintains reporting systems required by SD.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Assist SD with scheduling of activities of all department employees.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Ensures that the work areas and customer waiting area are kept clean.
- Maintains a professional appearance.

Other tasks as assigned.

**Qualifications**:
5+ years of service advisor experience

Proof of high level CSI

Previous service manager experience a plus.

Previous General Motors experience a plus.

Pay: $80,000.00 - $110,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Rockville, MD 20852: Relocate before starting work (required)

Work Location: In person

  • Dishwasher

    3 weeks ago

    Rockville, United States The Terraces at Tuckerman Lane Full time

    **Great Benefits!** Join the team at The Terraces at Tuckerman Lane as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of The Terraces at Tuckerman Lane, you will enjoy being part of a valued team where personal advancement and the development of skills are respected and where you will...

  • Dietary Aide

    4 weeks ago

    Rockville, United States The Terraces at Tuckerman Lane Full time

    **Same Day Pay Available!** - Join the team at The Terraces at Tuckerman Lane as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of The Terraces at Tuckerman Lane, you will enjoy being part of a valued team where personal advancement and the development of skills are respected and where...

  • Dietary Aide

    3 days ago

    Rockville, United States The Terraces at Tuckerman Lane Full time

    **Same Day Pay Available!** - Join the team at The Terraces at Tuckerman Lane as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of The Terraces at Tuckerman Lane, you will enjoy being part of a valued team where personal advancement and the development of skills are respected and where...

  • Activities Aide

    3 weeks ago

    Rockville, United States The Terraces at Tuckerman Lane Full time

    **Same Day Pay Available!** Join the team at The Terraces at Tuckerman Lane as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of The Terraces at Tuckerman Lane, you will enjoy being part of a valued team where personal advancement and the development of skills are respected and where...

  • Service Support

    1 month ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Apply Job Type Full-time Description Hiring Immediately, Service Valet. Full training and benefits We are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's license,...

  • Service Support

    1 month ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Apply Job Type Full-time Description Hiring Immediately, Service Support. Full training and benefits We are seeking Service Support to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's...

  • Service Support

    4 weeks ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Apply Job Type Full-time Description Hiring Immediately, Service Support. Full training and benefits We are seeking Service Support to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's...

  • Service Support

    4 weeks ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Apply Job Type Full-time Description Hiring Immediately, Service Valet. Full training and benefits We are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's license,...

  • Service Support

    1 month ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Valet. Full training and benefitsWe are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic.REQUIREMENTSQualified candidates will need a valid driver's license,...

  • Service Support

    1 month ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Support. Full training and benefitsWe are seeking Service Support to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic.REQUIREMENTSQualified candidates will need a valid driver's...

  • Service Support

    4 weeks ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Support. Full training and benefitsWe are seeking Service Support to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic.REQUIREMENTSQualified candidates will need a valid driver's...

  • Service Support

    4 weeks ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Valet. Full training and benefitsWe are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic.REQUIREMENTSQualified candidates will need a valid driver's license,...

  • Lead Server

    4 days ago

    Rockville, United States The Terraces at Tuckerman Lane Full time

    The Terraces at Tuckerman Lane - Dining Room Supervisor Full time Same-day pay available! Join the team at The Terraces at Tuckerman as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of Tuckerman you will enjoy being part of a valued team where personal advancement and the development...

  • Guest Service Associate

    2 months ago

    Vernon Rockville, United States Spare Time Entertainment Full time

    ** Guest Service Associate - Vernon, CT** **Job Category****:** Guest Services **Requisition Number****:** GUEST001682 Showing 1 location **Job Details** **Description** * Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary. * Answer guest inquiries over the phone and in-person; providing accurate information. *...

  • Guest Service Associate

    4 weeks ago

    Vernon Rockville, United States Spare Time Entertainment Full time

    ** Guest Service Associate - Vernon, CT** **Job Category****:** Guest Services **Requisition Number****:** GUEST001682 Showing 1 location **Job Details** **Description** * Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary. * Answer guest inquiries over the phone and in-person; providing accurate information. *...

  • Service Advisor

    3 weeks ago

    Rockville, United States Ourisman Lexus of Rockville Full time

    Ourisman Lexus of Rockville proudly serves the Rockville community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy...

  • Service Advisor

    1 month ago

    Rockville, United States Ourisman Lexus of Rockville Full time

    Ourisman Lexus of Rockville proudly serves the Rockville community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that...

  • Service Porter

    4 weeks ago

    Rockville, United States Sonic Automotive Full time

    **Company Description** At **Rockville Audi**,** a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career...

  • Compliance Manager

    3 weeks ago

    Rockville, United States Service Coordination, Inc. Full time

    **SCI Summary**:SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model. **Position...

  • Project Manager II

    2 months ago

    Rockville, United States Abacus Full time

    Job Title Project Manager II Client Company/Dept. Name Department of Health and Human Services ddress Office of Acquisition, Management and Policy, 5600 Fishers Lane, Rm 14W26B City Name Rockville State Name MD-Maryland Zip Code 20857 If others (Address) Duration of the project Project Start Date ug 14-2023 Project End Date 02-13-2024 Due date for Resume...