Manager, Parking

4 weeks ago

Flagstaff, United States Northern Arizona University Full time

**Workplace Culture**

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

**Special Information**
- This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

The Manager, Parking is an integral part of the Parking leadership team. The manager is responsible for field operations functioning as the full-time dispatcher, and coordination of all field staff.

Dispatch and Field Operations - 35%
- Develops and schedules program work plan; oversees daily operations and coordinates activities of program; determines priorities.
- Monitors emergency and non-emergency calls for service; prioritizes the calls; dispatches appropriate staff to respond.
- Confers with and advises staff, students, and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretation; refers to appropriate department person when unable to respond.
- Relays pertinent information in a factual and concise manner; relays instructions or inquiries from field staff.
- Monitors security camera, garage intercom, garage access system, remote permit machines, and door alarms and dispatches accordingly.
- Operates computer terminal to obtain vehicle information; enters data from field staff and incident log.
- Assists callers by answering inquiries or providing information requested.
- Prompt daily and weekly field maintenance; dispatches appropriate staff.
- Coordinates activities of program with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.
- Interacts and maintains liaison with students, faculty, staff, and outside/community agencies in facilitating program objectives.

Leadership and Supervisory - 25%
- Oversee two full-time employees and a team of student dispatch staff.
- Manage, monitor, and guide the tasks of team members.
- Recruit, train, and oversee student dispatch personnel.
- Recruits program participants, members and volunteers utilizing most appropriate promotional or marketing methods, such as individual letters, brochures, or presentations at meetings.

Administrative Responsibility - 25%
- Learn and use Adobe Illustrator and VersaWorks to oversee all parking signage for campus
- Links all non-processed vehicles to registered owner in parking system.
- Provides daily, weekly, monthly, annual reports to Assistant Director including but not limited to on citations issued, vehicles booted, events, citations per hour by individual enforcement staff, maintenance issue and repair needs.
- Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies; including but not limited to daily enforcement activity log.
- Develops, compiles and writes communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution.

Strategic Planning and Training - 10%
- Evaluates program effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.
- Develops and facilitates workshops, meetings or conferences; coordinates logistics, scheduling and participant communications.

Other - 5%
- Other duties as assigned.

**Minimum Qualifications**
- Bachelor’s degree in related field.
- 1-2 years of management or supervisory experience.
- Minimum 2-4 years of relevant experience.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

**Preferred Qualifications**
- Six years of progressively responsible administrative coordinative program experience.

**Knowledge, Skills, & Abilities**
- Knowledge of organizational practices.
- Knowledge of supervisory practices and principles.
- Skill in organizing work of self and others.
- Ability to effectively communicate.
- The ability to work effectively with people from a variety of culturally diverse backgrounds.
- Skill in determining priorities and handling high-pressure situations.
- Skill in communicating clearly and concisely and relaying details accurately.
- Skill in handling high volume telephone and visitor traffic.
- Skill in typing with high accuracy.

**Driving Requirement**

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completi

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