Front of House Counselor

2 months ago

LuthervilleTimonium, United States Camp Bow Wow Towson Full time

Business Overview and Culture

Camp Bow Wow® Towson is an independently owned and operated Camp Bow Wow® franchise. If you receive an offer for this position, you will be an employee of Hampton Hounds, LLC.and not Camp Bow Wow Franchising, Inc.

About the Job

The Front of House Counselor will assist with animal care, data entry, scheduling and confirming appointments / reservations, greeting all pet parents and dogs, maintaining Top Dog logs, selling baths / packages / trainings, administrative task of filing / client information / answering pet parent questions via phone and in person, cleaning, preparing dog meals and providing excellent customer service.

Primary Responsibilities
- Greeting all pet parents and dogs.
- Checking in and out dogs.
- Front desk administrative duties of data entry, computer maintenance, phone calls, filing and updating client information.
- Scheduling and confirming appointments and reservations.
- Promote and Sell baths, day care and boarding packages and training sessions.
- Cleaning throughout front and back areas.
- MAINTAINING A SAFE ENVIRONMENT
- Provide excellent customer service.
- Be active and attentive to dogs and pet parents at all times.

Essential Skills
- Extremely energetic, outgoing, upbeat with a positive personality.
- Must be able to work at a fast pace, in a team environment, and have exceptional customer service skills
- MUST LOVE DOGS - the noise, the hair, the messes the love, and the smiles

**Requirements**:

- Must have a high school diploma or equivalent.
- At least 18 years or older.
- Be able to lift dog food and supplies.
- Constantly walk and/or stand entire shift.

Reporting
- Camp Manager

Availability

Hourly position. Must be able to work flexible schedule - Camps are open 7 days/week, 6:00am to 7:00pm, weekends and holidays are required but time off is permitted with advance notice.

Equal Opportunity Employer

Pay: $15.00 - $16.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays

Work setting:

- In-person

Work Location: In person

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