Information Technology Analyst I

**Summary**:
**_This recruitment is for Level I. The current vacancy is in the Department of Information Systems. _**_The eligibility list created from this recruitment may be used to fill any current or future vacancies in ANY Butte County Department._**

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THIS IS A TERM POSITION SET TO END _**_December 26, 2026._**
**_For terms and conditions concerning the appointment of a Term employee, see _**_Section 6.13j_**_ _**_(Download PDF reader)_**_ of the Butte County Personnel Rules._**

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**FLSA Level I: Non-Exempt**

***DEFINITION**

**SUPERVISION RECEIVED AND EXERCISED**

Receives general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II/III) from assigned supervisory or management personnel. Some positions exercise technical and functional direction over and provides training to lower-level staff. Exercises no direct supervision over staff.

**CLASS CHARACTERISTICS**

Information Technology Analyst I: This is the entry-level classification in the Department Information Technology Analyst series. Initially under close supervision, incumbents learn and perform routine professional duties in support of information technology systems. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Information Technology Analyst II but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Information Technology Analyst II: This is the journey-level classification in the Information Technology Analyst series. Positions at this level are distinguished from the Information Technology Analyst I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Information Technology Analyst class series are flexibly staffed; positions at the II- and III-levels may be filled by advancement from the I-level and the II-level; progression to the II- and III-levels is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II- and III-levels.

**Essential Job Functions**:
**EXAMPLES OF TYPICAL JOB FUNCTIONS**
- Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks._
- Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions._
- Provides technical and analytical support for assigned technology programs in diverse capacities ranging from complex user support to technology system implementation, and administration; responds to client service issues using multiple diagnostic techniques; independently resolves issues or confers with colleagues and management on resolution options.
- Uses multiple devices to monitor systems evaluating reliability, conformance to performance metrics, and overall availability; implements, tests, and evaluates the effectiveness of solutions; assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
- Installs software patches and upgrades for assigned computer systems; maintains security; coordinates, troubleshoots and cleans up viruses/malware on infected systems, and for incident responses to breaches in security; maintains logs and records.
- Consults with department management and staff for system needs, design and operation; provides recommendations based upon research and analysis on existing and emerging technology, tools and methodologies to enhance processes and/or workflow; assists with vendor negotiation on the terms, conditions and prices for hardware, software and services and obtains quotes.
- Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems, or collaborates with vendors on