Loan Quality Assurance Team Leader

4 weeks ago

Harrisburg, United States Mid Penn Bancorp Inc. Full time

**A great company begins with a great team Mid Penn Bank is actively seeking a Quality Assurance Loan Review Team Leader in Harrisburg, PA.**

***

**Position Overview**

This position is responsible for supervising, directing, and guiding the staff and activities of the Loan Review team. This team is a critical component of the Loan Operations department, the work product of which must be of the highest possible quality. Exemplifies the Unwavering Service philosophy.

**Essential Duties and Responsibilities**
- Ensures that this team produces the highest possible product quality and within agreed upon service delivery agreements; the documents reviewed by this team must mirror loan approvals, must be 100% accurate, must be thorough and compliant with State and Federal laws in all respects.
- Ensures that staff members are fully trained on systems they must use to do their jobs.
- Ensures that staff members are fully aware of all applicable policies, compliance, legal and vocational requirements, essential to fulfilling the team’s service and product delivery mission.
- Participates in and supports cross-training with other quality assurance areas.
- Shares information with others that may benefit from his/her expertise.
- Seeks coaching and feedback to ensure high performance.
- Oversees the daily review of all Commercial, Consumer, Residential, SBA, Swap and Participation loans, assisting with the reviews as work volume dictates.
- Ensures all appropriate documentation is received and maintained to meet or exceed compliance and regulatory guidelines.
- Develops and monitors efficient/effective workflow processes.
- Demonstrates high standards of integrity, honesty, and fairness.
- Role models attitudes and behaviors consistent with organizational values and expectations; demonstrates and promotes Unwavering Service Standards.
- Is present and available to employees; interacts with employees in a way that fosters employee engagement.
- Supports and applies organizational practices and policies in a fair and professional manner.
- Communicates expectations and provides feedback to ensure the best results; creates an atmosphere where communication is encouraged.
- Supervises assigned employees. Responsibilities include, but are not limited to:

- Partners with members of the Human Resources team to source, select, and onboard new employees.
- Plans, assigns, and directs work.
- Manages employee time and attendance; ensures accuracy of time and attendance records; approves timecards in a timely manner for payroll processing.
- Manages employee performance and behavior; provides timely documented feedback; partners with employee to complete a written Individual Development Plan.
- Motivates team members by using appropriate methods of reward and recognition.
- Openly communicates with team regarding pertinent policies and procedures affecting the department and/or their jobs.
- Ensures all assigned employees adhere to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the organization's compliance with all regulatory requirements.
- Ensures that assigned employees complete all mandatory compliance and regulatory training assigned by the stated due date.
- Monitors work completion to ensure that deadlines are met, and that required work is performed per expected schedule or pace.
- Manages loan and document exceptions and escalates accordingly.
- Identifies trends within data and works with the management team to formulate findings into recommendations with solutions.
- Create and maintain new loan reporting; includes production status and volume reporting.
- Monitors, publishes, and assists in resolving all trailing, non-critical, and critical exceptions.
- Aggressively manages reports and attempts to mitigate the bank’s risk by closely monitoring loan and document exceptions and escalating them appropriately.
- Handles direct communications with internal and external customers to ensure quality service.
- Handles internal and external customer telephone calls.
- Responds to inquiries relating to his/her area of expertise, or to requests from customers, other personnel etc., within given time frames and within established policy.
- Communicates with management and staff personnel to integrate goals and activities.
- Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
- Regular and predictable attendance is required.

**Education & Qualifications**
- A high school diploma or equivalent with an emphasis in a business curriculum. Some college or degree preferred.
- A minimum of five (5) years related experience required with a broad exposure to various portfolio segments (Commercial, Residential, and Consumer lending)
- Strong knowledge of loan perfection, loan documentation, title policies, appraisals, insurances, environmental as

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