Clinic Manager

4 weeks ago

Sherman Oaks, United States Asclepes Research Centers Full time

**Job Profile Summary**

"Manage a local clinical team effectively, maximizing resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth.
Accellacare - Oversee personnel, recruitment directives, meeting financial goals, and the overall operations of the clinical research site."As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
Operational Excellence and Quality
Understand and follow key principles with regard to resourcing, people leadership, training, functional delivery, quality and operational delivery measurements within the Clinical Operations group at regional/country level.
This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates.
Ensure that staff assignments are adequate to meet corporate utilization and productivity targets.
Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability
Serve as a contact for the country in regard to operational questions and escalations
Understand ClinOps role in Inspection Readiness processes and educate team on its importance
Understand ClinOps Key Performance metrics and how to ensure delivery against them.
Understand department strategy and explain key elements to team
Talent, Leadership, Development & Culture
Understand the drivers for a corporate culture of diversity and inclusion and incorporate them in your daily interactions with your team
Interview, evaluate and select new associates.
Set expectations and goals, give ongoing performance feedback, conduct timely and objective performance reviews and appraisals using a metrics-driven, as well as 360 feedback, approach. Take formal actions to improve performance when needed.
Establish a trusting and open two-way communication path with reporting lines to provide and receive timely and relevant updates.
Implement measures for retention of staff as needed.
Act as a role model for the team
Partnership, Customers and Market Focus
Communicate in line with corporate communication channels on business critical issues (e.g. quality concerns and solutions, business growth opportunities).
Enhanced capabilities and expertise
Assist with review of current processes and implementation of agreed process improvements in collaboration with other regions and/or departments.
Understand the drivers of change and communicate effectively. Be a champion for change and innovation
Other
Travel (approximately 30%) domestic
Other duties as assigned.

**The role**
- Provide direction and accountability for the operational teams and their delivery at regional and site level.
- Resourcing, line management, training, functional delivery, and input on discussions around quality and operational delivery measurements within the Clinical Operations group
- Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.
- Contact for region in regard to operational questions and escalations.
- Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.
- Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality, and efficiencies.
- Represent Clinical Operations at Sponsor and internal audits.

**What you need**
- Bachelor’s degree (Masters preferred)
- Minimum 6 years Clinical Research experience that includes a minimum 4 years relevant experience as a Senior CRA or Principal CRA (in a Lead CRA role), or at least 2 years as a Project Manager, CRA Manager or equivalent job role Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data
- Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment
- Direct experience managing Clinical Research Associates is preferred
- **Regulatory Experience is a MUST** would prefer to have CRCM

Pay: $75,000.00 - $90,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Healthcare setting:

- Hospital

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's (required)

Work Location: In person

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