Systems/network Manager

2 weeks ago

Phoenix, United States State of Arizona Full time

ARIZONA DEPARTMENT OF CORRECTIONS

REHABILITATION & REENTRY
- Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements._
- The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness._

**SYSTEMS/NETWORK**

**MANAGER**

Job Location:
Address:
Arizona State Prison Complex - Phoenix
2500 East Van Buren Street
Phoenix, AZ 85008

Posting Details:
**Salary**: $83,280.00

Grade: 29

Closing Date: 05/14/2024

Job Summary:
Do you have experience working with Networks in the Information Technology (IT) field? Do you have any IT certifications? Great, come join our IT professionals. We’re just a click away

The Arizona Department of Corrections, Rehabilitation &Reentry (ADCRR) is seeking to fill the Systems/Network Manager position. This position is responsible for project planning and coordination of all project work within field operations to ensure project consistency and standardization and train staff in standard work. Is the primary interface with the Information Technology (IT) Project Management Office (PMO) and all contracted project vendors. Also, is responsible for supervising and the design, installation, modification, maintenance and management of Local Area Network (LAN)/Wide Area Network (WAN) environments throughout the state.

Job Duties:

- Provides project management support for projects statewide
- Interfaces with the Project Management Office (PMO) with Project Investment and Justification (PIJ) and project status
- Defines project scope, attends vendor walks, reviews quotes and provides input into vendor selection
- Attends meetings, completes reports and documentation
- Provides effective recommendations concerning LAN/WAN strategies, system acquisitions, enhancements and upgrades
- Analyzes and resolves complicated operating problems to optimize network performances
- Supervises and evaluates staff and addresses various personnel issues
- Designs, installs, configures, tests and monitors various types of operating systems and hardware for departmental and multi-departmental LAN/WAN systems, including the internet
- Conducts diagnostic tests on hardware, cabling and software
- Attends training classes, seminars and keeps abreast of current industry standards
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):
Knowledge of:

- LAN/WAN Technologies at all layers, systems, and data processing policies, practices, and procedures
- Network architecture
- Principles of effective supervision
- Telecommunication systems and voice or data lines
- System analysis and design techniques
- Project management concepts
- Principles and techniques of computer networking and design
- Emerging technologies
- Microsoft Active Directory, data backup and recovery system, endpoint security (encryption), Web proxy technologies and G Suite products
- Business English sentence structure and grammar
- IP surveillance cameras
- Desktop support and ticketing systems
- Wireless technologies and equipment
- Fiber optics

Skill in:

- Project and time management
- Management and supervision
- Communicating and listening
- Verbal and written communication
- Customer service
- Report writing
- Analyzing and resolving computer systems problems
- Technical troubleshooting of network connectivity
- Problem-solving and research techniques
- Creating and interpreting network diagrams and topology
- Building and maintaining interpersonal relationships with State government officials, vendors and agency staff

Ability to:

- Lift/carry 50 lbs.
- Push/pull 100+ lbs.
- Walk/run 1+ miles
- Work in a prison environment
- Work independently, self-motivate, and set goals and objectives
- Learn and adhere to agency policies and procedures
- Plan, conduct, and solicit customer feedback and extensive technical surveys to improve service
- Balance, prioritize and organize multiple tasks
- Respond promptly to customer needs and take a customer-centric approach to problem-solving
- Manage difficult or emotional customer situations
- Communicate ideas and concepts effectively to a wide variety of individuals at all organizational levels
- Manage a diverse geographically dispersed workforce under tight budgetary and time constraints
- Evaluate and test emerging technologies
- Develop and write technical documents
- Maintain confidentiality

Selective Preference(s):

- Undergraduate degree in Computer Science, Information Technology or Business
- Have two (2) or more certifications: Information Technology Infrastructure Library

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