Full-time Teller/csr

This is a responsible position requiring initiative and knowledge of services available to customers.

**Teller** **duties and responsibilities include, but are not limited to**:

- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills
- Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
- Enter transactions into the Fiserv teller product and issue customer receipts.
- Redeem Savings bonds
- Process credit card cash advances
- Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepare bank cashier’s checks
- Explain bank services and charges to customers
- Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate. In the event of a robbery, remains calm and follows bank procedures to safeguard customers and staff
- Balance ATM and coin machines

**CSR** **duties and responsibilities include, but are not limited to**:

- Answering phones
- Troubleshooting a variety of customer issues
- Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts
- Assist customers with opening or renewing Certificates of Deposit
- Closing accounts
- Placing check orders
- Scanning
- Back up each CSR
- Be knowledgeable of Patriot Act

**Required Qualifications**:

- Willing to learn bank policies, procedures and general banking practices.
- Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
- Possess the necessary judgment that is required to assess, interpret and meet the needs of customers.
- Represent and promote the bank and its various banking products.
- Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
- A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

This is a non-exempt hourly position. Work schedule will be Monday through Friday and Saturdays as scheduled. This position is not a remote position, nor does it have an option to be a hybrid position.

Equal Opportunity Employer/Veterans/Disabled

Pay: From $15.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- Under 1 year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Cash handling: 3 years (required)
- Banking: 1 year (preferred)
- Customer service: 2 years (required)

Ability to Relocate:

- Ottawa, IL 61350: Relocate before starting work (required)

Work Location: In person