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Customer Service Executive
4 weeks ago
This role is responsible for the handling, management, and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria, promised delivery dates, and customer purchase order fulfillment requirements.
**What you’ll do**
- Responsible for ensuring 100% follow-up to customers internally and externally.
- To be responsible for the daily CRM Case Management System, ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.
- To run end-of-day check reports to ensure that all incoming orders and orders built have been processed to released status and resolve any problem orders.
**Qualifications**:
- Commercial experience working in a Customer Service or Order Management role.
- Can do attitude and willingness to go that extra mile. Positive, enthusiastic and high energy.
- Excellent telephone manner and communication (written and verbal skills) are Essential.
- Customer focused, detail oriented for accuracy and an effective problem solver.
**Desirable Experience**
- Spanish speaking would be a distinct advantage.
**Additional Information**:
**Our Values**
- ** PASSION**:
- ** CURIOSITY**:
- **INTEGRITY**:
- ** BRILLIANCE**:
- ** RESPECT**
**Equal opportunities**
LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
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