Call Center Agent

2 weeks ago


Scottsdale, United States SA4 CALL CENTRE LTD Full time

We are looking for enthusiastic and dedicated Call Center Agents to join our team and help us maintain our high standards of customer satisfaction. As a representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for career growth.

**Duties**:

- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information and assistance to customers regarding products, services, and inquiries
- Process orders, returns, and exchanges efficiently and accurately
- Communicate effectively with customers, colleagues, and supervisors to resolve issues and provide solutions
- Meet or exceed established performance metrics for call quality, productivity, and customer satisfaction

**Qualifications**:

- Previous experience in a call center or customer service role preferred
- Strong verbal and written communication skills
- Excellent phone etiquette and active listening skills
- Ability to multitask, prioritise, and manage time effectively
- Positive attitude, patience, and empathy when dealing with customers
- Ability to work in a fast-paced environment and adapt to changes quickly

Pay: From $39,865.00 per year

**Benefits**:

- 401(k)
- On-the-job training
- Paid time off
- Parental leave

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

Ability to Commute:

- Scottsdale, AZ 85251 (preferred)

Work Location: In person



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