Freight Specialist

**Job Summary**

**Job Duties**
- Receive orders from customers and communicate confirmation and requirements to customers and dispatch in order to ensure proper logistics capacity and transportation of volume
- Provide support to customers and effectively communicate customer’s feedback to business units in order to promote customer service satisfaction
- Responsible for executing the customer’s request for transportation via the most time efficient and cost-effective manner while providing the highest level of service.
- Identify delays or service issues and communicate them with customers
- Follows safety protocol and be in compliance with regulations for driver’s safety standards and DOT hours of service issued by the FMCSA.
- Build strong customer relationships, loyalty and retention through exceptional service, awareness and understanding of our active product portfolio.
- Make outbound calls to schedule, confirm, and survey upcoming or completed bookings
- Manage customer concerns and work to resolve them efficiently and effectively
- Understand our brand, policies and procedures
- Other assigned duties as required

**Education and Experience**
- High school diploma or equivalent
- 3-5 years’ experience in a customer service environment within the Logistics/Hot Shot Industry, required
- 3-5 years’ logistics experience, strongly preferred
- Team player with proven ability to work well under pressure handling multiple tasks concurrently
- Excellent organizational skills and attention to detail, required
- Strong understanding of math concepts required (i.e. weights/dimensions/capacity)
- Experience using Xcelerator, a plus

**Key Competencies**
- Detail-oriented
- Honesty/Integrity
- Excellent customer service skills
- Ability to communicate effectively
- Critical-thinking and Problem-solving
- Excellent written and verbal communication skills
- Time Management Skills
- Willingness to learn
- Tenacity
- Product Knowledge

**Physical Requirements**
- Must be able to sit for long periods of time
- Must be able to work on call (rotational)

**Language**:

- English
- Spanish (a plus)

Work authorization: United States (required)

Work environment: Office

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Xcelerator software: 1 year (preferred)
- Hot Shot / Transportation: 3 years (preferred)

Work Location: In person