Health Access Partner, Access Center, Ut Health
1 week ago
Job Posting Title:
Health Access Partner, Access Center, UT Health Austin
- Hiring Department:
Dell Medical School
- Position Open To:
All Applicants
- Weekly Scheduled Hours:
40
- FLSA Status:
Non-Exempt
- Earliest Start Date:
Jun 24, 2024
- Position Duration:
Expected to Continue
- **Location**:
UT MAIN CAMPUS
- Job Details:
Purpose
Assist with direct/indirect patient care such as registration, scheduling, and other inquiries in the clinical practice and UT Health Austin Access Center by using the highest level of customer service and outstanding communication skills to ensure timely coordination of care for patients.
**Responsibilities**:
- Assist in patient scheduling for single specialty integrated practice units, and coordinates connections with surgery schedulers and diagnostic imaging as needed for to schedule procedures. Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, scheduling and reschedules. Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and will assume other duties when assigned.- Interact with the Access Center and Clinical Care Team. Support the clinical care team as needed with access related operations. Provide customer service to all contacts, included but not limited to scheduling and confirming patient appointments for multiple health services, using an electronic contact center software system, electronic health record and other electronic methods for managing patient care.-
- Receive and process specialty care referrals from Providers using Access Center software ensuring timely coordination of care for patients. Provide exceptional customer service and problem-solving techniques in an attempt to further the patient’s overall health and well-being via specialty care referrals. Obtain all necessary information via the patient record to ensure efficient processing of referrals.- Document all referral processing steps throughout multiple stages, care coordination interactions with patients and providers utilizing Access Center software. Provide conflict resolution utilizing established UT Health Austin de-escalation methods. Educate and explain referral processes and procedures to patients. Establish and maintain effective working relationships with Care Teams internally and externally.-
- Perform other related functions as assigned.
Required Qualifications
High school graduation or GED. Three years of related experience. Prior healthcare setting experience. Working knowledge of Electronic Practice Management systems to include scheduling and general billing functions. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness, and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. Must be able to interpret basic medical terminology and have proficiency in the use of basic math skills. Ability to maintain and respect the confidential nature of medical information. Ability to use experience and judgement to plan and accomplish goals. Must have ability to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals.
- Relevant education and experience may be substituted as appropriate._
Preferred Qualifications
Experience working with Electronic Health Records. Experience working in a multi-practice setting. Experience with occupational health. Experience with scheduling surgeries. Experience with scheduling diagnostic imaging. Experience with obtaining insurance authorizations. Ability to function in a fast-paced environment. Good organizational, problem solving and critical thinking skills. Knowledge of operating a multi-phone system or electronic telephone software system. Proficient use of computers. Ability to be flexible and assignments an multi-task as needed.
Salary Range
$43,500+ depending on qualifications
Working Conditions- May work around standard office conditions- Repetitive use of a keyboard at a workstation
Required Materials- Resume/CV- 3 work references with their contact information; at least one reference should be from a supervisor- Letter of interest
- Employment Eligibility:
- Retirement Plan Eligibility:
- Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
- Equal Opportunity Employer:
The University of Texas at Austin, as an
equal opportunity/affirmative action employer
, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy
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