Personal Training Sales Advisor

2 weeks ago

Laguna Niguel, United States Life Time Full time

**Job Profile Summary**

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

**Position Summary**

As a Membership Concierge, you will be selling Club memberships and personal training packages, serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

**Job Duties and Responsibilities**
- Sells memberships and personal training packages to new members
- Sells personal training packages to existing members
- Serves as point of contact for new member acquisition and member retention interactions
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

**Position Requirements**
- High School graduate or equivalent
- Minimum of 1 year of customer service experience
- Passion to serve others
- Effective communication skills

**"Preferred" Requirements**
- Bachelor’s Degree in Hospitality

**Pay**

This is an hourly position with wages starting at $22.00 per hour plus commission.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Pay: $45,760.00 - $97,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Commission pay
- Uncapped commission

Schedule:

- 8 hour shift

Work Location: In person

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