Telephone Operator

**Long Island Community Hospital** has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are 100% committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced heart disease diagnosis and treatment facility, our new modern surgical pavilion, our unique ER approach, and our high-touch services including women's imaging, sleep laboratory and orthopedics and more. These services are delivered with the highest level of compassion by our LI Community Hospital staff - Long Islanders with an unmistakable mix of courage and heart who care about the people right here in our community and whose sole purpose is to provide personalized comfort. _For more information, go to _licommunityhospital.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Telephone Operator - Telecommunications - Per Diem.

**Responsibilities**:

- Answer and process incoming/outgoing calls as they are received.
- Transfers call to the correct person / department.
- Provides approved Medical Center patient information.
- Complies with Medical Center policies when paging overhead.
- Places calls for in-house and long-range pagers.
- Notify Medical Center departmental on-call staff as requested.
- Ensures that Administrative/Department Head staff is notified immediately.
- Activates the Medical Center’s Emergency Notification System.
- Maintains operators’ computer console
- Utilizes department’s on-call schedules using computer console.
- Maintain physicians’ house status.
- Participates in all departmental staff meetings.
- Makes recommendations regarding departmental policies and procedures.
- Assists with orientation and training of new hires.
- Encourages teamwork and a collaborative work environment.
- Communicates with staff at the change of each shift.
- Assists callers professionally, utilizing effective volume, tone, inflection and voice etiquette.
- Maintains a positive attitude towards callers, the Medical Center and all staff members.
- Conveys ideas and information clearly and correctly.
- Maintains good working relationships with all staff members.
- Responds to changes in the workplace and is able to adjust work habits accordingly.
- Demonstrates Medical Center’s Core Values at all times.

**Minimum Qualifications**:
To qualify you must have a High school diploma or equivalency
Ability to read and write, understand and follow written and verbal instructions
Effective communication skills ability to transmit information orally in the form of simple sentences
Professional telephone etiquette, pleasing tone, volume, inflection
Professional interpersonal skills
Ability to concentrate and pay close attention to detail for up to 80% of work time when answering, transferring and relaying calls and delivering messages

Long Island Community Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

Long Island Community Hospital provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $21.20 - $21.20 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here