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Data Center Technician 1

4 months ago

Oak Brook, United States DataBank Full time

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

**Responsibilities**
- Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
- Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.
- Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
- Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.
- Always maintain facility cleanliness and "Tour Readiness".
- Follow DataBank Cabling Standards.
- Help maintain accurate inventory of work tools, equipment, and devices.
- Other duties as assigned.

**Qualifications**
- High school diploma or equivalent
- Previous NOC/SOC/IOC experience and/or data center experience
- Some familiarity with DS1, DS3, Ethernet and dark fiber circuits
- Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
- 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
- Customer Service Skills
- Cross Team Collaboration
- Running Cable/Climbing Ladders
- Be able to handle Critical Infrastructure emergencies
- Network/Power Monitoring
- Able to work a rotating schedule
- Responsibility and dependability are a must
- Reliable and able to work independently, if necessary
- Strong written and verbal communication skills
- Assess situations and escalate accordingly, following internal procedures
- Knowledge of Windows operating systems both pc and server-side
- Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
- Must be able to lift a minimum of 50 lbs

**Benefits**
- Health, Vision and Dental Insurance Packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off, Volunteer Time Off and Paid Holidays
- Certification Reimbursement

**_
LI-DNI_**

Brand: DataBank

Address: 1808 Swift Dr Oak Brook, IL - 60523

Property Description: ORD4 - 1808 Swift Dr - IL

Property Number: ORD4