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Student Relations Technician

3 months ago

Ventura, United States Vista Real Charter High School Full time

**VISTA REAL CHARTER HIGH SCHOOL**

Full-Time, Monday - Friday 8:00am - 4:30pm

**Help Us Change Lives**

We live by the motto that “There is a Student in Front of Everything We Do” and we are very passionate about it. Do you have a passion to work with students? If so, then this is an exciting opportunity for you You’ll have the opportunity to work with a diverse group of students supporting their growth and development. Remember the person who made a difference in your life? Now it’s your turn.

**How You Will Make an Impact**:
The Student Relations Technician Creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact. Will communicate with students and/or parents in appropriate areas of student information, progress, or concerns. Performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.

**RESPONSIBILITIES/DUTIES**:This list is _illustrative only_ and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

**Front Desk and Student Support**:

- Schedule orientation for incoming students
- Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols
- Ensure all required student enrollment paperwork is complete and correct
- Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
- Properly issue and track student work permits
- Provide quality customer service
- Answer all incoming telephone calls and handle them in the appropriate manner
- File documents in student folders

**Compliance**:

- ADA tracking and recording of work samples for accuracy
- Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
- Check report cards for completeness and accuracy before going to the registrar
- File student homework away
- Conduct Orientations for new students
- Assist teachers with problem solving issues with compliance and PLS
- Create and maintain compliance and ADA checklists
- Verify and confirm ADA in SIS system with form and tracking number
- Submit compliance error reports to management
- Adherence to attendance policies
- Administrative duties, responsibilities, and activities may be assigned or changed from time to time

**SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC**:

- Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
- Multi-tasking skills; ability to react and respond to changing circumstances, procedures
- Respond to requests and inquiries from students, visitors, employees and supervisors
- Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
- Ability to communicate effectively both orally and in writing
- Ability to work independently with mínimal direction

**MINIMUM QUALIFICATIONS**:

- High School Diploma or General Education required
- 2 years of work experience in a fast-paced, clerical support position in a profession business setting
- Good attention to detail and maintain accuracy of work
- Good record keeping techniques that demonstrate desirable planning and organizational skills
- Prepare general, statistical and special reports
- Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)

**TRAVEL**: Ability to travel in performance of job duties is required

**PHYSICAL REQUIREMENTS**:

- Mental Demands: high workflow management, high project coordination
- Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
- Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
- Average Hearing: able to hear average or normal conversations and receive ordinary information
- Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
- Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
- Frequent multi-tasking, changing of task priorities, repetitious exacting work required
- Working in a noisy, distracting environment with frequent deadline pressures