See more Collapse

Housekeeping Rooms Operations Manager

2 months ago

Providence, United States Aloft Providence Downtown Hotel Full time

**JOB SUMMARY**
- Bonus Eligible

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Operations Team**
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Assists in ensuring that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Supporting Property Operations Function(s)**
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.

**Assisting in Managing Profitability**
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Understands financial statements, sales and activity reports, and other performance data.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

Pay: $55,000.00 - $62,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Night shift

**Experience**:

- Hotel management: 1 year (required)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Housekeeping/Guest Room Attendant

    4 weeks ago

    Providence, United States The Beatrice Full time

    Guest Room Attendants are responsible for the cleanliness of guest rooms and the comfort as set by the hotel procedures and standards.BenefitsGroup insurance, including medical, dental and vision, in addition to company-paid life insuranceOptional insurance plans include Short and Long-term disability, Accident and Critical Illness401K retirement program...

  • Housekeeper

    3 days ago

    Providence, United States DelMonte Hotel Group Full time

    Job DescriptionAre you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel Housekeeper.You will play a key role to ensure a great guest and colleague experience. We offer competitive...

  • Housekeeping/Guest Room Attendant

    1 month ago

    Providence, United States The Beatrice Full time

    Guest Room Attendants are responsible for the cleanliness of guest rooms and the comfort as set by the hotel procedures and standards. Benefits Group insurance, including medical, dental and vision, in addition to company-paid life insurance Optional insurance plans include Short and Long-term disability, Accident and Critical Illness 401K retirement...

  • Housekeeper

    3 months ago

    Providence, United States DelMonte Hotel Group Full time

    Job Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel Housekeeper. You will play a key role to ensure a great guest and colleague experience. We offer competitive...

  • Housekeeping/Guest Room Attendant

    1 month ago

    Providence, United States The Beatrice Full time

    Job DescriptionJob DescriptionGuest Room Attendants are responsible for the cleanliness of guest rooms and the comfort as set by the hotel procedures and standards.BenefitsGroup insurance, including medical, dental and vision, in addition to company-paid life insuranceOptional insurance plans include Short and Long-term disability, Accident and Critical...

  • Housekeeping - Guest Room Attendant

    1 month ago

    Providence, United States Omni Hotels Full time

    Location: Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Housekeeping

    7 days ago

    Providence, Rhode Island, United States Housekeeper Full time

    Looking for a reliable housekeeper in Providence, Rhode Island I need someone to help keep my home in top shape by cleaning the bathroom, general rooms, and kitchen. My rate is $65.0 hourly. Responsibilities include scrubbing and sanitizing the bathroom, dusting and vacuuming the general rooms, and mopping and wiping down surfaces in the kitchen. If you're...

  • Housekeeping

    4 weeks ago

    Providence, United States Marriott International Inc Full time

    Additional Information Housekeeping, Part Time, Weekends OnlyJob Number 24122336Job Category Housekeeping & LaundryLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving...

  • Housekeeping

    1 month ago

    Providence, United States Marriott International Inc Full time

    Additional Information Housekeeping, Part Time, Weekends Only Job Number 24122336 Job Category Housekeeping & Laundry Location Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Housekeeping

    4 days ago

    Providence, United States Marriott International Inc Full time

    Additional Information Weekend shiftJob Number 24147482Job Category Housekeeping & LaundryLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a...

  • Housekeeper

    2 months ago

    East Providence, United States Athena Health Care Systems Full time

    We are hiring per diem Housekeepers to join our dynamic care team at Orchard View Manor in East Providence! Working with our team and residents will give you purpose in your professional and personal life. Here at Athena Health Care Systems, our employees are the heart of our organization, and we take immense pride in their dedication. We are not only...

  • Housekeeping

    4 days ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Weekend shiftJob Number 24147482Job Category Housekeeping & LaundryLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a clean room and a...

  • Housekeeping

    4 days ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Weekend shiftJob Number 24147482Job Category Housekeeping & LaundryLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a clean room and a...

  • Housekeeping

    4 days ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Weekend shiftJob Number 24147482Job Category Housekeeping & LaundryLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a clean room and a...

  • Housekeeping

    3 days ago

    Providence, United States Marriott International Inc Full time

    Additional Information Weekend shift Job Number 24147482 Job Category Housekeeping & Laundry Location Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a clean room and a...

  • Housekeeper

    3 weeks ago

    East Providence, United States Athena Health Care Systems Full time

    Housekeeper Per Diem Orchard View Manor - East Providence, RI Posted 2 months ago We are hiring per diem Housekeepers to join our dynamic care team at Orchard View Manor in East Providence! Working with our team and residents will give you purpose in your professional and personal life. Here at Athena Health Care Systems, our employees are the heart of our...

  • Housekeeper

    1 month ago

    East Providence, United States Athena Health Care Systems Full time

    Housekeeper Per Diem Orchard View Manor - East Providence, RI Posted 1 month ago We are hiring per diem Housekeepers to join our dynamic care team at Orchard View Manor in East Providence! Working with our team and residents will give you purpose in your professional and personal life. Here at Athena Health Care Systems, our employees are the heart of our...

  • Housekeeping - Weekends a must

    2 months ago

    Providence, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibilit Housekeeping, Weekend, Guest, Experience

  • Maintenance/Housekeeping

    4 weeks ago

    Providence, United States The New Orleans Jewish Community Center Full time

    Maintenance/Housekeeping Bonnie & Donald Dwares JCC of the Jewish Alliance of Greater Rhode Island 401 Elmgrove Ave Providence, RI 02906 Position Title: Housekeeping Salary Range: $16.00 per hour Reports to: Facilities Director The Jewish Alliance of Greater Rhode Island is seeking extraordinary individuals to join our Maintenance/Housekeeping team. This is...

  • Housekeeper (Weekends Only)

    3 weeks ago

    Providence, United States Marquis Health Services Full time

    Schedule: Saturday & Sunday from 7:00AM - 2:30PMPay: $17 per hourJoin a company that admires, cares, appreciates, and values its employees! Come join the amazing team at Lincolnwood Rehabilitation & Healthcare Center and see why we stand out from the rest. Lincolnwood is a beautiful and updated nursing facility with a warm and friendly staff. Here's what's...