Customer Service Team Lead

6 days ago


Madison, United States Pellitteri Waste Systems Inc Full time

**Customer Service - Team Lead**

**Pellitteri Waste Systems, Inc. **Madison, WI, USA**

Compensation**:$23.00/hr**

Employment Type**:Full-Time M-F (7:00 AM - 4:30 PM)**

**Why Work Here?**

**We offer**:

- Competitive weekly pay
- Paid time off
- ** Free and low-cost Health Insurance options**, dental and vision insurance
- 401k plan, with a generous match of up to 4%

**Responsibilities**:

- Serve as the team leader under our CS Management team
- Handle customer inquiries regarding recycling and waste hauling
- Handle any customer complaints that get escalated up the line
- Become knowledgeable of all our divisions and what unique services each require
- Document and update records based on interactions
- Be hardworking, reliable, flexible, and enthusiastic
- Other relevant duties as assigned

**Qualifications**:

- Ability to think critically and problem-solve with creative solutions
- Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
- Previous experience in customer service, sales, food or beverage services or other related fields
- Previous experience in account management preferred, but not required
- Familiarity with or the ability to learn our service area of South Central Wisconsin
- Ability to prioritize, multitask, be detail-oriented and efficient
- Positive and professional demeanor
- Excellent written and verbal communication skills

**About Pellitteri Waste Systems, Inc.**:
Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

Company address: 7035 Raywood Road, Madison WI 53713



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