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Assistant Manager

2 months ago

New Hyde Park, United States Basicare Medical Group, PC Full time

**Job Purpose**:
Provides support at the medical office front desk to other team members and patients through excellent customer service and communication skills.
- Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service.
- Follow all Accounts Receivables policies.
- Ensure effective customer service telephone skills.
- Build a productive office schedule and ensure patients are re-appointed prior to leaving.
- Exercise effective communication to ensure cooperation between the front office and the back office.
- Be responsive to patients and patient complaints.
- Assure timeliness and accuracy of paperwork.
- Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits and link insurance in MDLand appropriately.
- Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.
- Participate and prepare office meetings.
- All other duties and responsibilities as assigned.

**Knowledge, Skills, and Abilities**:

- Basic clerical and administrative skills.
- Effective communication skills; demonstrates professional and courteous phone etiquette.
- Basic knowledge of insurance and medical terminology preferred.
- Working knowledge of Internet Explorer, Word, and Excel required.
- Effective time management skills with the ability to manage multiple tasks and priorities.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Chinese (required)

Ability to Commute:

- New Hyde Park, NY (required)

Ability to Relocate:

- New Hyde Park, NY: Relocate before starting work (required)

Work Location: In person

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