![Region III Education Service Center](https://media.trabajo.org/img/noimg.jpg)
Technician - IT Help Desk
3 weeks ago
The Technician plays a critical role in supporting the Education Service Center and school districts in Region 3 by providing technical assistance and support related to computer systems, hardware or software for Region 3 clients. The Technician will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
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**MINIMUM QUALIFICATIONS**
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- **High school graduate or equivalent****:
- **Minimum three years technology-related experience***
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**KNOWLEDGE, SKILLS, AND ABILITIES**
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- General knowledge of computer systems (installation, set-up, troubleshooting) and mobile devices.****:
- Substantial experience with diagnosing and resolving basic technical issues.****:
- Effective organizational, communication and interpersonal skills.****:
- Strong customer service orientation.****:
- High degree of professionalism in dealing with diverse groups of people, including proven ability to handle confidential information with discretion****:
- Ability to complete a high volume of tasks and projects with little or no guidance***
- Flexible, with the ability to respond to unexpected changes quickly, calmly and efficiently**
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**ESSENTIAL FUNCTIONS**
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- **Respond to requests for technical assistance through Help Desk software and log all help desk interactions.****:
- **Diagnose and resolve technical hardware and software issues/IBM and Mac platforms.****:
- **Follow-up with customers and users to ensure complete resolution of issues/record problem and resolution through Help Desk software.****:
- **Troubleshoot, diagnose, and resolve technical hardware and/or software issues using different diagnostic techniques.****:
- **Provide quick resolution and excellent customer service****:
- **Identify and evaluate system improvements.****:
- **Demonstrate behavior that is professional, ethical, and responsible.****:
- **Comply with federal and state laws, State Board rules and ESC Board policies.****:
- **Perform other duties as assigned by the Technology and Information Systems Director.****:
- **Articulate and support the Center's mission and philosophy.**
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**All positions at ESC 3 are defined as security-sensitive. Security-sensitive positions are those which require employees to be**
**entrusted with the certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 3 Data**
**Classification and Handling Policy may include, but not limited to**:
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- **Sensitive Personal Information (SPI)****:
- **Personally, Identifiable Information (PII)****:
- **Protected Health Information (PHI)****:
- **Family Educational Records (FERPA Data)****:
- **Federal Tax Information (FTI)****:
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**HIPAA (Health Insurance Portability Accountability Act)**
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**It is the employees on-going responsibility to safeguard this type of data and to report any instance of lost or stolen data.
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