Front Desk Associate

2 weeks ago

Harrisonburg, United States Dedicated Poultry Service Full time

**Front Desk Associate - **_**Harrisonburg, VA**_

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries, providing information about hotel services, amenities, and local attractions
- Assist guests with special requests or needs, such as booking reservations, arranging transportation, or providing recommendations for dining or entertainment options
- Handle guest complaints or concerns with empathy and professionalism, resolving issues to ensure guest satisfaction
- Maintain a clean and organized front desk area, including the lobby and reception area
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as required, including balancing accounts and preparing reports

Qualifications:

- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Proficiency in multiple languages is a plus
- Knowledge of hotel management systems and phone systems
- Excellent organizational and multitasking abilities
- Ability to work well under pressure and handle difficult situations with composure
- Flexibility to work various shifts, including evenings, weekends, and holidays

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Types**: Full-time, Part-time

Pay: From $13.50 per hour

Expected hours: 30 - 50 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Work setting:

- In-person

**Experience**:

- Front desk: 1 year (required)
- Hotel: 1 year (required)

**Language**:

- Spanish (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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