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Ride Operator

4 months ago

Hollywood, United States Universal Studios Hollywood Full time

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.
The Ride Operator is responsible for safe operation of the ride, which includes safely and efficiently load and unload guests on to the attraction while providing superior guest service.

**Responsibilities**:

- Efficiently loading and unloading guests on to the attraction.
- Ensuring guests comply with and meet all safety restrictions of the attraction. Demonstrating knowledge of the ride’s “Standard Operating Procedures”, which include ensuring guests’ are safely secured prior to enabling the attraction.
- Responsible for cleaning and maintaining the attraction facility both guest facing and back of house.
- Distribute, collect, sort, and clean 3D glasses.
- Promptly and efficiently ensuring ‘Gate A’ pass holders are loaded into the attraction. Ensuring guests with special needs are accommodated.
- Greeting and interacting with guests as they enter and when waiting at the preload. As guests exit the attraction, saying good bye, wishing them a good day etc.
- Promoting and providing extraordinary guest service for both internal and external guests; answering questions and offering information in a courteous manner as well as seeking to provide assistance to guests.
- Utilizing themed interaction with the guests to provide a unique and encompassing experience.
- Understanding and demonstrating the proper use of safety practices and ensuring department standards are maintained and safety policies for the park are upheld.
- Performing other duties as assigned.

**USH Rides and Attractions include**:

- Despicable Me
- Silly Swirly Fun Ride
- DreamWorks Theater
- Revenge of the Mummy
- The Simpson’s Ride
- Transformers: The Ride-3D
- Wizarding World of Harry Potter
- The Secret Life of Pets: Off the Leash
- Jurassic World - The Ride
- Mario Kart: Bower’s Challenge

**Requirements**:

- Must be 18 years older

The pay rate for this role starts at $18.00 and increases to $20.00 after 1000 hours