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Medical Assistant

3 months ago

Culver City, United States Tia Full time

**Role Title**:Medical Assistant

**Reporting to**:Clinic Manager

**Location**: Tia Culver City

**Schedule Details**:Monday-Friday (Shifts may vary 10:30am-7pm or 8:30am-5pm), some Saturdays as needed

**Compensation**: $21 - $24 Depending on Experience

**Role Summary**:As one of Tia's Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, managing supply inventory, collecting & preparing blood and other samples, running front office operations, such as scheduling and billing, from time-to-time. You'll also receive training as a Front Desk Associate.

**Tia Company values you "spike" on**:

- Probing deeply to understand
- Asking why then why again
- Act as a pack not as a lone wolf
- Finds joy and gratitude every day
- Practice Personalized Care

**Abilities**:

- Highly organized
- Ability to multitask
- Strong process orientation
- Excellent patient service orientation
- Detail-oriented
- Keep a vibe of calm, steadfastness and composure under pressure

**Skills**:

- Phlebotomy
- Lab review
- Vitals documentation
- Autoclaving + disinfecting
- Supply expiry review
- Supply management & ordering (budget management)

**Responsibilities**:

- **Ask why and probe deeply to understand the reason for the patient's visit.**

Ask questions to collect background story
- leaving notes for providers
- Review health summary with patient, ensure all the info is accurate
- Take the patient's vitals and record
- **Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner.**
- Confirm patients current pharmacy preference and update in TiaMD and DrChrono
- Process any Rx
- Order Labs and imaging
- Ensure all Dx codes are properly added to lab and imaging orders
- **Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper "air traffic controlling" in the clinic**
- Ensure that patients are moved from front of house to back of house
- "room patients"
- Leverage providers with signals if they are running behind / clinic is backed up
- Monitor the schedule to know who has checked in
- Perform review of the schedule the night before, brief providers on the day + think through "air trafficking" requirements for the day
- **Practice Personalized care**

Review health records of next day patients every day
- ensure providers are briefed on the patients coming in
- Remember the nuances of each patient, remind providers of these nuances
- Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
- Communicate and document these nuances when appropriate
- **Perform phlebotomy on patients as needed**
- Uphold the clinical guidelines for Phlebotomy
- **Leverage providers have reviewed labs, and leverage providers in delivering results to patient**
- Follow the system for Lab review as established by the Medical Director
- Ensure that all labs are closed out each day
- **Maintain the order and spotlessness of the clinic**

**Other "nice to have" skills**:

- As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities
- Former positions in delivering care for women in the following situations is a plus: women for battered or abused women, decision making support for low-income women, care delivery for LGBTQ, care delivery for immigrant or migrant or english-as-a-second-language support populations
- You have experience running data security protocols and have a strong understanding of HIPAA
- A strong understanding of & interest in oxidative / chronic stress, stress literature, immunsystem compromise, inflammatory response systems is a plus

**Other important details**:

- You're willing to work nights & weekends, if needed
- You're authorized to work in the US
- Tia is an equal opportunity employer

**Tia requires that Medical Assistants complete credentialing with specified payors and that you authorize Tia to complete this credentialing through our preferred vendors.**
- Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply._
- If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us_

**Pe