Financial Aid Specialist Call Agent

3 weeks ago


Pasadena, United States San Jacinto College Full time

**Financial Aid Specialist Call Agent - Central Campus**

**Essential Job Functions**:

- Interpret financial aid regulations and educate students of their next steps.
- Review and scan financial aid documentation to ensure accuracy, completeness, and inform students if additional steps are needed.
- Assist staff in resolving complaints and issues with the financial aid process.
- Collaborate with the financial aid campus, district financial aid office and other college departments to provide services to students.
- Maintain strong knowledge of Federal Student Aid resources and policies including familiarity with the Federal Student Aid regulations.
- Recommend and assist in establishing and implementing unit policies and procedures.
- Other duties as assigned.

**Knowledge, Skills and Abilities**:

- Excellent written and verbal communication skills
- Detail oriented
- Capable of working independently with minimum supervision
- Familiarity with Individual Tax Returns
- Experienced with Microsoft Office Suite
- Available to work overtime, possibly weekends, if needed

**Required Education**:

- Associate Degree, or high school diploma/equivalent and 3 additional years of office/customer services related experience

**Required Experience**:

- 2 years office/customer services related experience

**Preferred Education**:

- Associate Degree or higher

**Preferred Experience**:

- One or more years of financial aid experience
- Proven working knowledge of IRS tax code
- Banner software experience

**NOTE: This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.**

**Salary Grade**:108
- Salary is based on the Board-approved salary schedule for the current fiscal year. _**_See Salary Schedule_**

**Requisition Number**: req5176

**Posting Close Date**: 6/3/2024

All postings close at 6:00 pm CST on the posting close date.



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