Veterinary Receptionist/veterinary Technician

4 weeks ago


San Diego, United States West Coast Animal Hospital Full time

We are looking for an experienced veterinary member who loves customer service If you prefer to focus your experience in the CSR role, let us know. Open to discuss Part Time or Full Time.

**WHO IS WEST COAST ANIMAL HOSPITAL?**

WCAH is an AAHA, privately owned small animal practice of 9 DVMs. We are dedicated to employee growth, open communication, and employee satisfaction.

Staff culture is a huge priority for us. We are looking for someone to join our hard working, hard laughing team while providing high quality care for our patients and our clients. We ask that all of our staff uphold our core values of progressive advancement, excellent patient/client service, exceptional communication, and collaborative teamwork.

**JOB DESCRIPTION**

**Veterinary Technician/ Client Service Representative**
REPORTS TO: Practice Owner, Attending Veterinarian or Managers

**POSITION OVERVIEW**

The veterinary technician is the veterinarian’s primary medical support. They begin the examination procedure and continue to assist the doctor throughout the examination, diagnosis and treatment phases. They aid the veterinarians in achieving greater efficiency by relieving them of technical work and administrative detail. They have a deep understanding of veterinarian’s preferences and thoroughly anticipate their needs. They have a very significant role in communicating with and education clients about their pets.

**EDUCATION AND LICENSURE REQUIREMENTS**

**QUALIFICATIONS / REQUIREMENTS**
- High school diploma or equivalent
- Vocational school training desirable but not required
- Previous On-The-Job training/experience required

**EXPERIENCE REQUIREMENTS**:

- Minimum four years experience as veterinary technician or assistant.

PERSONAL REQUIREMENTS
- Minimum of 18 years old.
- Be flexible in attitude and work habits.
- Knows how to pronounce, spell and the meaning of commonly used veterinary terminology.
- Perform basic computer skills and typing, is familiar with veterinary practice management software and vocabulary.
- Use a telephone/headset while working in the phone room or when answering phones/making phone calls if needed at the front desk.
- Genuinely enjoys working with animals and is able to work with them even when they are stressed, ill or in pain.
- Can stay calm and efficient during a medical crisis.
- Is well-spoken and approaches his/her job duties in a mature nature.
- Is experienced in the teamwork approach and works well with all levels of hospital team members including mentorship and training of other staff
- Has excellent client communication skills.
- **Physical Effort**: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods or time; frequently works in a bent position.
- **Working conditions**: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

**WAGE RANGE**

The range for the position is $19 per hour to $22.00 per hour.

Benefits are outlined in the employee manual and are separate from the hourly wage.

**PERFORMANCE EXPECTATIONS**
- Abide by WCAH core values and mission statement.
- Provide compassionate care to patients and clients.
- Dependable, arrives at shift in a timely manner and is committed to upholding the core values and mission of the hospital
- Leads by example and respectfully able to delegate to tasks
- Conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
- Accurately maintain electronic medical records in accordance hospital policy.
- Prepare and maintain the exam rooms and treatment areas.
- Perform physical assessments; record observations in chart.
- Can proficiently restrain pets even when large, difficult or fractious.
- Understands all common vaccinations and vaccination protocols and can explain to clients.
- Knows all common preventative medicines and can explain their use to clients.
- Has advanced knowledge of common medical conditions and their treatments.
- Understands usage, knows the dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients.
- Perform advanced medical math/dose calculations
- Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
- Maintains positive, cooperative relationships with other employees and provides mentorship/training and oversight to assistants, technicians and veterinarians.
- Gives SQ, IM and IV injections (with or without IV port).
- Proficiently perform venous puncture and catheterization in the most difficult patients.
- Perform ultrasound guided cystocentesis for urine collection
- Can handle client’s medical questions with confidence and direct to veterinarians when appropriate.
- Can answer client’s inquiries about basic animal care questions and routine procedures.
- C


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