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Branch Manager

3 months ago

Waldorf, United States Shore United Bank Full time

Shore United Bank is seeking a **Branch Manager** to join our team. The Branch Manager is responsible for managing the branch office to meet the financial service needs of customers in the assigned community market area. The Branch Manager leads the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate, and develop your team of direct reports to achieve their full potential and meet business objectives set forth by the annual operating plan.

**Essential Functions Include**:

- Manage and oversee the daily operations of the branch.
- Work with management in establishing growth, sales, and profit objectives for the branch. Provide input regarding these objectives and to the way performance will be measured and controlled.
- Ensure the office is compliant with operating policies, procedures, and outside regulatory requirements.
- Provide superior customer service through conversation to identify additional client needs.
- Serve as an active member of the office customer service team; answers in-person and telephone inquiries; may open new accounts and assists customers with changes as needed.
- Promote the growth of the branch office and to accomplish the objectives of attracting new business including recognizing sales opportunities for other banking products and service, cross-selling, and developing staff to maximize selling and service skill through consistent coaching and feedback.
- Make Business Development calls to prospective new customers and to current customers to enhance their financial wellbeing.
- Develop strong partnerships with and Operations Leaders, Financial Advisors, Small Business colleagues and other line of business partners focusing on customer acquisition and deepening the relationship of current customers.
- Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
- Participate in community activities & networking events to promote the organization and to build relationships.
- Maintains the highest level of confidentiality with all information obtained.
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
- Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

**Location**:Waldorf Branch - 3035 Leonardtown Rd, Waldorf, MD 20601 & Bryans Road Branch - 8010 Matthews Rd, Bryans Road, MD 20616.

**Position Type/Expected Hours of Work**:

- Full-time.
- Exempt position.
- Days of Work: Monday-Saturday (Rotating Saturdays, closed Sundays).

**Required Education and Experience**:

- Bachelor's degree in related field or equivalent banking experience.
- Minimum of 3 years' experience in a branch management and supervisory role.
- Prior experience in a business development capacity.
- Prior experience in a leadership role with demonstrated ability to coach and mentor a successful team.

**Compensation**:

- The pay range for this position is $66,000 - $81,200 annually.
- Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

**Company Benefits**:

- Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
- Comprehensive benefits package including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability; and much more
- Paid parental leave
- 401k savings plan with up to a 4% company match
- Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
- Opportunity for growth and advancement
- Paid training program and continuous training sessions throughout the year on various topics
- Generous paid time off and paid sick time
- Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management servi