Store Manager: Thirdlove

4 weeks ago

Philadelphia, United States Leap Full time

Our store teams are the heart of **Leap** We are looking for an innovative and engaging **Store Leader **for **ThirdLove **boutique located in **Philadelphia**. This leader will build dynamic store teams to create exceptional customer experiences and drive store performance to achieve business goals.

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.

**What We’re Looking For**:

- Influence and inspire a team to create memorable in store experiences and foster a positive environment
- Ideate, create and execute action plans to drive sales and client engagement
- Recruit top talent for all positions in store; Sales Associates and Sales Supervisors
- Ensure store standards are maintained by delegating tasks amongst; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
- Curate and execute fruitful in store activations and support with new store openings as needed
- Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
- Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
- Build out team schedule while managing payroll effectively
- Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week
- 2+ years of direct management experience
- 3+ years of customer service and/or retail experience; background in similar category preferred
- Must be at least 18+ years of age
- Maintain an active floor presence, including standing + walking for extended periods of time
- Comfortability using a ladder and lifting a maximum of 50lbs

**Who YOU Are**:

- ** People Leader
- **Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
- ** Customer Obsessed/Hospitality Driven
- **Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- ** Adaptable & Entrepreneurial - **Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
- ** Collaborator
- **Actively seeks and provides feedback,** **thrives on building relationships and working with teams.
- ** Professional
- **Punctual & reliable.** **Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.
- ** Brand Advocate/Category Expert
- **Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers.
- ** Detail Oriented**:

- Operates with high efficiency and effectiveness, consistently produces polished and quality work.

**Measures of Success**:

- Employee Retention Rate: Ability to hire, develop, and promote team members
- Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
- Clienteling: Client Outreach, Networking NPS (net promoter score)
- Ability to accomplish tasks + meet deadlines effectively

**Leap Perks**:

- Unlimited PTO (blackout periods apply)
- Bonus Eligible
- 401K
- Medical, Dental & Vision benefits
- Employee discount + wardrobe allotment for participating Leap brands

**Salary**: 54k - 62.5k annually

**_ In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued_**

26DaELHaca

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