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Shift Leader

2 months ago

Rosedale, United States Chick-fil-A | Five Towns Full time

**If you, or someone you know, **_ARE VACCINATED_**, looking for a dynamic organization and believe you're the person best able to meet the mission objectives, then this might be the opportunity for you. FULL TIME ONLY**:
As a **Shift Leader** you are expected to embody our values (**teamwork, humility, resilience, integrity & initiative, vulnerability, and excellence**) as you execute our mission to “**deliver delight through great food, exceptional experiences, and lasting positive impressions for both sides of the counter at all times.**”

At Chick-fil-A, **Shift Leaders** are responsible for assisting the leadership team in all aspects of shift leadership and ensuring that each restaurant guest has an “**UpLifting**” experience.

**Shift Leaders** are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a leader; following established opening and closing procedures. Shift Leader roles include:
**FOH Leaders**:

- Ensure that workstations are clean at all times.
- Ensure that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.

**BOH Leaders**:

- Ensure that Team Members follow recipes and read tickets to accurately prepare all orders.
- Ensure that Team Members are extremely accurate with weights and measurements for all recipe items.
- Ensure that workstations are clean at all times.

**Drive-Thru/Mobile/Curbside & Traffic Leaders**_ _**_[These roles are essential and must work synergistically]_
- Ensure the safety, efficiency, and traffic flow of our busy drive-thru.
- Welcomes our guests to our drive-thru, and effectively communicates with team members.
- Ensures the drive-thru is constantly moving and vehicle gaps are safe.
- Always greeting and thanking our guests for joining us.

**Facilities & Maintenance Leaders**
- Ensure that workstations are clean at all times.
- Ensure that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Ensure the proper monitoring, storing and management of inventory and supporting the team with stocking updates.
- May include technical assignments for specialized workforce in electrical, plumbing, and other forms of ad-hoc handiwork.

**Committed, Coachable & Aware** are three core principles that we admire and expect in all team members. **And while each of the specific roles have their own unique responsibilities, consistent across all the roles are the following**:

- **
Invest themselves in the growth and development of Team Members.**:

- Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Ensures that Team Members monitor dining room and overall facility cleanliness.
- ** Perform any of the tasks they're supervising as needed throughout shift.**:

- Where applicable, addresses guest issues that may arise & consults with management regarding complex issues.
- ** Maintains a positive working relationship** and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- ** Strictly adheres to all Company policies and procedures.**

**Having a role at Chick-fil-A is about leveraging a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Flexible Hours** - You probably have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work Directly with A Chick-fil-A Operator** - The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay** - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It's a Great Place to Work** - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

**REQUIREMENTS**:

- MUST BE VACCINATED
- Minimum 18 years old
- Previous customer service experience preferred
- Previous leadership experience an asset
- Honest, Friendly, Team-Oriented, Hard-working professional that exhibits great customer service attitude
- Must be eligible to work in the United States
- Must have a source of reliable transportation
- Ability to handle all equipment, pans, pots, navigating shelving both high and low
- Reading

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