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Jr. Helpdesk Specialist

4 months ago

Hanover, United States Educology Solutions Full time

**Duties & Responsibilities**:
ESI is seeking a Junior Helpdesk Specialist that will participate in enhancing the service desk knowledge base for the customer. Participation can include but is not limited to the following tasks:

- Document and communicate information to develop templates based on user calls to the Service Desk Manager. Assist Service Desk Manager with documentation knowledge base, to include closing of tickets.
- Assist in enhancing documentation for Tier 2 and Tier 3 routing.
- Develop and maintain or assist in the development and maintenance of Tier 1 documentation including knowledge base.
- Attend staff meetings, as well as other meetings, as required.
- Ensure policies and procedures are followed

**Qualifications**:

- High school diploma, GED, or equivalent
- 3-5 years of helpdesk experience
- Prior information technology or systems administration experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus
- Strong Customer Service Skills.