Case Management Assistant

2 months ago

Brooklyn, United States NYU Langone Health Full time

NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital - Brooklyn_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Case Management Assistant - Social Work
- Bilingual Proficiency Preferred (12 hour shift).

Under the direction of the Administrative Manager of Case Management, the Case Management Assistant will be responsible for providing administrative support services to the professional staff in the department. The Case Management Assistant is part of an interdisciplinary team that includes, but is not limited to, medical and behavioral health providers servicing and assessing patients who suffer from complex medical and/or psychiatric co-morbid conditions. By ensuring patients remain or become engaged in services/programming, are educated about self-care issues, and are assisted with access to care, the Case Management Assistant will be part of a team that improves patient health and thus quality of life.

**Responsibilities**:

- Determine patients’ care transitions needs via screening in various care settings (Emergency Room, hospital, at home, etc). Create transitional plan, when needed, with goals designed to address medical, behavioral health, and social determinants to improve health outcomes.
- Assist patient with accessing a full range of medical, behavioral health, chemical dependency, psychosocial, and community services including referral to self-help groups and community organizations.
- Advocate for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child care problems, appointment scheduling conflict, etc
- Provide office and community based support services to patients (E.g. Patient escorts to medical appointments, medical appointment reminders, assistance with obtaining medications from pharmacies, etc.)
- Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs that impact patients’ physical health and emotional well-being.
- Maintain electronic records and compile statistical data in accordance with the department’s standards. Complete documentation within required time frames
- Conduct outreach efforts in the community to engage high risk patients in case management services
- Maintain caseload size established by the department and meet monthly outreach and engagement productivity requirements.
- Assist Case/Care Manager with coordination of patient care in the community, when the patient is hospitalized, and during transition from hospital to home.
- Performs other duties as assigned or volunteered in alignment with NYULMC mission, goals and values.
- Prepare for and participate in any individual or team meetings/supervision as required by the department.
- With direction, assists in the completion of documentation necessary to develop and implement a post-acute discharge plan for patients.
- Collaborates with the interdisciplinary team to assist in the implementation of the discharge plan.
- Assist case managers, social workers, and other members of the interdisciplinary team in all discharge planning matters.
- Screens telephone and fax requests. Responds to inquiries and makes appropriate referrals.
- Inputs essential data from third party payors into Careport.
- Utilizes knowledge of community resources to refer patients to appropriate services to ensure continuity and quality of care. Serve as liaison with community agencies and referral services.
- Assists in obtaining authorizations for transition to the next level of care (i.e home, acute/subacute rehab facility, transportation, DME, etc.).
- Coordinates the arrangements for referrals for transportation, durable medical equipment, residential facility placements and other facilities as needed for all eligible patients.
- Assists in facilitating discharges for homeless patients, including assistance in completion of appropriate packet, getting acceptance, and arranging transportation.
- Assemble resources on available benefits/entitlements and referral services.
- Work with financial counselors to assist patients with Medicaid, Medicare, and other financial resources when necessary.
- Assists in the collection and reporting of timely, accurate statistical

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