Studio Manager

YogaSix is a boutique yoga studio located in Danville, and we're looking for a sales and customer oriented Studio Manager. YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun.

**POSITION**:
The Studio Manager will also drive marketing initiatives to bring new leads into the sales funnel by identifying and attending events to promote the studio and building collaborations with other local businesses. There will also be customer service and operational aspects to the role to create an incredible Y6 experience each time a member or lead comes into the studio. Strong customer service skills, effective communication, team orientated, and a passion for sales and service are a must Bonus points if you love fitness and yoga as much as we do

**DUTIES & RESPONSIBILITIES**:

- Sales & Marketing

○ Lead Generation, Membership Sales and Retention - drive full lifecycle of lead management (generating, following up, and closing).

○ Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals.

○ Execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.

○ Find, schedule, and attend appropriate community events to create brand presence and generate leads.

○ Work closely with the Company Owner to ensure health and profitability of the studio.
- Customer Service & Member Retention

○ Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.

○ Work front desk shifts as needed at the studio.

○ Greet all members, guests and team members with the highest level of customer service.

○ Handle studio billing matters; resolve customer service issues as they arise in a friendly, timely and efficient manner.
- Operations

○ Manage studio budget, spending and reporting.

○ Maintain accurate data in all appropriate systems for reporting and statistical purposes.

○ Participate in studio, regional and company-wide meetings and trainings as needed.

○ Oversee studio cleanliness; manage maintenance of studio equipment.

○ Partner with Company Owners to plan, order, inventory and merchandise all retail items.
- Management & Leadership

○ Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owner.

○ Train, develop and manage front desk staff in sales strategy.

○ Develop and promote teamwork and cooperation among co-workers.
- Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
- Perform other duties as assigned.

**JOB REQUIREMENTS**:

- Retail/service sales or fitness sales experience
- Experience supervising people successfully
- Ability to work independently and delegate to team
- Flexibility with scheduling as studio coverage needs may vary, including morning, evening and weekend shifts
- Confident in generating personal sales and training support staff in sales and operations
- Ability to manage and drive revenue streams
- Strong customer service skills
- Ability to excel in a fast changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgement
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
- Proficient with computers, studio software including Gsuite

**COMPENSATION & BENEFITS**:

- This position offers a competitive hourly wage based on experience & performance
- Healthcare benefits offered 30+ hours
- Opportunity for bonuses, based on performance

**ADDITIONAL DETAILS**:
This Job Is Ideal for Someone Who Is:

- Growth-oriented -- thrives in a sales role and motivated to drive results
- People-oriented -- enjoys interacting with people and building a strong community
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Dependable -- reliable and leads team by example

This Company Describes Its Culture as:

- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
- People-oriented -- supportive and fairness-focused

**Job Types**: Full-time, Part-time

Pay: From $24.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- 401(k) matching
- Flexible schedule
- Paid time off

Experience level:

- 4 years

Shi